Initially, owners may want to use their own maintenance teams. But they quickly realise their team many be great but not as responsive as critical- and frustrated guests expect. Time frustrates! And more so when guests are on holiday. You either fix it now or get a bad review. From 2009 we have learned the […]
We have two scenarios for owners wanting to clean their own homes: Owner Cleaning After Staying: The owner stays regularly. She wants us to do the management cleaning when guests stayed as well as marketing. She wants to save a few bucks by using her staff to clean when they depart. The Owner Manage All […]
Yes. Unfortunately, agreements are to keep the bad guys in line. 90% of people are trustworthy. The problem is complicated 10%. And we need to clarify very important clauses. Clarifying them with our T&Cs sets the scene explaining the rules we try to adhere to. Our ultimate aim is to protect the guest, you and […]
This is really well said. In the Airbnb shorter rental business we cannot be more vigilant to the ingenuity of complete fools. When I use the word fool it’s not intended as a judgment; the intention is to rather say, ignorant person. Ignorant in its actions and choices. And these actions and decisions can be […]