We manage "Wowness". We are highly selective because our boutique promise of deep stewardship requires excellence over volume.

Here is the breakdown of the properties that define our portfolio:

1. The "Wower" Profile

We exclusively steward "Remarkable" homes—properties that trigger an immediate, positive emotional response the moment a guest walks through the door.

• Emotional Lift: The home must have light, flow, and create a sense of calm or delight.

• Design-Led: We look for properties with strong character and "Instagrammable" moments that avoid "cookie-cutter" blandness.

• Proportional Amenities: The dining and lounging spaces must match the guest count, ideally featuring 3+ bedrooms with en-suite bathrooms.

2. High-Performance Assets

Because our 20% fee is success-based, we partner with owners whose properties have the framework for high occupancy and revenue.

• Revenue Potential: We look for a clear path to R500,000+ in annual guest-paid revenue.

• Proven Occupancy: Our systems are designed to keep these properties at a 75% annual occupancy rate, nearly double the market average.

• Outdoor Living: In the Cape Town market, an exceptional outdoor space, pool, or firepit is essential to reach "Wower" status.

3. Geographically Curated Locations

To maintain our "eyes-on-the-ground" maintenance standards and 24/7 support, we limit our management to specific high-demand pockets.

• The Atlantic Seaboard: Green Point to Camps Bay.

• The Southern Peninsula: Our "root system" including Simonstown, Noordhoek, and Kalk Bay.

• The City & Constantia: Select high-yield areas.

4. What We Do Not Manage

To protect the reputation and revenue of our existing portfolio, we say "no" to properties that don't align with our blueprint:

• Cookie-Cutter Units: Standard apartments in oversaturated complexes that must compete solely on price.

• Unfixable Flaws: Properties that are dark, have poor layouts, or lack adequate outdoor living.

• Misaligned Mindsets: We avoid partnerships with "penny-pinchers" or micromanagers who prioritize cost-cutting over guest experience and asset protection

We treat your home as a curated experience, not just a listing, which means our maintenance approach is proactive rather than reactive. We ensure your asset remains in "5-star" condition through three specific layers of protection:

• The "Emergency Kitty" Fund: We maintain a dedicated float of R5,000 to R7,000 per property. This allows our team to authorize and execute critical, urgent repairs (like a leaking pipe or broken geyser) immediately without needing to interrupt your day or wait for fund transfers.

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• A Professional 24/7 Technical Team: We manage a sophisticated infrastructure of maintenance specialists and cleaning staff who are on standby 24/7 to address guest requests and property wear-and-tear. We handle the "blood and heat" of short-term rentals so you don't have to.

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• Stewardship over Volume: Because we are a boutique agency, we manage fewer homes to ensure deep stewardship for every asset in our portfolio. We conduct quality control on all services and functions to maintain a minimum review rating of 4.8 out of 5.

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• Success-Aligned Vetting: By utilizing an "Oxford-level" 6-step guest screening process, we attract high-quality guests who respect your space, significantly reducing the risk of intentional damage or neglect.

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In short: We don't just find problems; we own the solutions so your home remains a beautifully functioning asset.

Absolutely. Your home remains your asset and your legacy. We believe that owning a beautiful holiday home should come with the freedom to enjoy it yourself.

• Radical Flexibility: Our partnership is built on trust, not restrictive lock-ins, allowing you to reserve your home whenever you need it.

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• Simple 3-Step Process: You simply notify us of your desired dates; we then block the availability calendar and prepare the home for your arrival.

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• Unlimited Personal Access: Unlike many traditional agencies, we do not place "caps" on owner usage; we simply work with you to balance your personal holiday needs with your annual income goals.

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• Family & Friends: If you have friends or family visiting, we can create tailored arrangements to ensure they receive the same "5-star" experience as our regular guests.

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• Owner-Centric Management: Even during your personal stays, our infrastructure is available to ensure your time at home is "unhassled" and relaxing.

We believe in Radical Transparency. Instead of making you wait for a monthly report, we provide a "live" window into your investment.

• Instant Notifications: You receive real-time email notifications for every "Confirmed Booking" the moment it hits our calendar.

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• 24/7 Owner Dashboard: You are provided with remote, view-only access to a live booking spreadsheet. This is updated in real-time and shows detailed guest names, dates, rates, and every line-item expense.

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• Review Alerts: You are notified immediately of every new guest review, allowing you to track our progress toward maintaining your property's 5-star reputation.

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• Direct Access to the "Wizard": As part of our boutique service, you have a direct line to our senior team for performance deep-dives whenever you need them.

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• Financial Discipline: Because all reservation details and income paid are reflected in your 24/7 available document, you never have to guess about your cash flow.

We treat the protection of your home as a non-negotiable priority. Our safety net consists of three distinct layers designed to eliminate risk and ensure you are never left with "uncovered" expenses:

• Layer 1: Oxford-Level Guest Vetting Prevention is our first line of defense. We utilize a rigorous 6-step screening process to ensure only respectful, 5-star calibre guests cross your threshold. We vet for intent and history to stop "bad guests" before they ever book.

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• Layer 2: Airbnb AirCover Every booking made through Airbnb is automatically covered by AirCover, which provides top-tier liability insurance and damage protection. This is a massive global safety net that acts as your first tier of financial recovery for guest-related incidents.

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• Layer 3: Specialised "Business Use" Insurance Advice Standard personal home insurance often fails because insurers may reject claims if they weren't explicitly told the property is a business. To prevent the common "non-disclosure of material facts" excuse from insurers, we advise on specialized hospitality cover that includes:

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• • Commercial Public Liability: Protection if a guest is injured on-site.

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  • Theft & Damage by Guests: Coverage even without "forced entry" (as guests often forget to lock up).

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  • Loss of Income: Protecting your revenue if a disaster (like fire or storm) makes the home un-rentable.

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  • Agent Inclusion: We recommend including CapeHolidays as an "Additional Insured" so the party managing the daily risk is fully covered alongside you.

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Our Goal: To ensure your property is treated as a curated, protected asset, giving you the rewards of short-term rentals without the "blood and heat" of worrying about your home's safety.

1. 24/7 Proactive Liaison

Eyes on the Ground: We provide 24/7 guest support and are responsible for all guest liaison during their stay.

• Expectation Management: We proactively manage expectations to ensure issues are addressed immediately before they become negative reviews.

• The "Velvet Glove" Approach: Our team is trained to negotiate issues that arise during a stay, ensuring the home is always presented as guests reasonably expect.

2. The Maintenance "Kitty" System

• Immediate Resolution: We maintain a float or "expense kitty" of R5,000 to R7,000 for every property.

• Rapid Response: This allows us to authorize and pay for critical, urgent repairs (like a broken geyser or electrical fault) immediately, without having to wait for owner approval or funds.

• Unhassled Ownership: We handle the scheduling of maintenance and repairs so the property stops being a source of stress for you.

3. Fair Dispute Resolution

• Authority to Act: As your designated manager, we are authorized to determine the validity of guest complaints or claims for discounts.

• Platform Alignment: We resolve disputes based on the terms and conditions of the specific booking site (like Airbnb) and represent your interests in all submissions

• Finality: If a guest claims a refund and the booking platform or our management team decides in their favor, we handle the processing to protect your long-term reputation.

4. Reputation Stewardship

• Protection of Revenue: Every 5-star review is a "silent salesperson". We handle the "blood and heat" to ensure your public reputation remains elite.

• Consistent Standards: By maintaining 5-star standards (a rating of 4.8 or higher), we ensure your home stays at the top of search rankings, which drives organic revenue growth.

1. The "Wower" Audit & Consultancy

We begin with a Boutique Evaluation to assess your home against our specific "Wower" criteria. We look at your property's potential for "Emotional Lift"—the instant sense of delight a guest feels upon entering.

2. Engineering the "6 Senses of Hosting™"

We advise you on how to engage the senses—Sight, Sound, Smell, Taste, Touch, and Emotion—to move your home beyond a mere commodity.

• Design-Led Upgrades: We help you identify unique, "Instagrammable" features (like a reading nook or a firepit) that attract guests who book with their eyes.

• Proportional Amenities: We ensure your home is geared for comfort, such as matching seating and facilities to the guest count.

• Acoustics & Atmosphere: Small changes in lighting or sound can significantly impact a guest’s perception of value.

3. Professional Asset Staging & Photography

Guests often decide to book in just five seconds.

• Strategic Staging: We help you declutter and style your space using neutral, earthy tones that photograph exceptionally well.

• Professional Shoot: We provide high-end photography that highlights your home's unique selling points and "WOW" territory.

4. Data-Driven "Trust-Building"

Initially, we may implement a strategic pricing plan to secure the crucial first reviews that build your property’s public reputation. As your 5-star reviews grow, our dynamic pricing systems capitalize on that trust to increase your rates and revenue organically.

The Verdict: We would rather help you innovate your property today than see it struggle tomorrow. By differentiating your home, you avoid the "race-to-the-bottom" on price and join the elite 65% of our portfolio that holds "Guest Favourite" status.

We don't just "accept bookings"; we curate your guest list. Because we only steward "Remarkable" homes, we protect them with an Oxford-Level Guest Vetting system that is far more rigorous than standard platform filters. Our 6-step process includes:

• Review History Analysis: We deep-dive into a guest’s previous review history across multiple platforms to identify patterns of behaviour.

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• Composition Vetting: We assess the group's composition and the "intent" of the stay to ensure it matches your home’s character.

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• Direct Communication: We engage in proactive dialogue with every guest before arrival to manage expectations and gauge their level of respect for the space.

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• Elite Calibre Focus: Our marketing attracts high-quality guests who value the "Economics of Joy" and respect the reputation of a 5-star property.

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• The "Caution First" Rule: We would rather turn a guest down today than disappoint you tomorrow. We regularly decline borderline requests to ensure the safety of your asset.

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• Multi-Layered Accountability: By setting clear house rules and maintaining a local, 24/7 presence, we ensure guests remain accountable throughout their stay.

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Our Promise: We handle the "blood and heat" of guest management so your home remains a source of profit, not a source of stress.

We understand that circumstances change, and our partnership is designed to be as flexible as your investment needs. If you decide to list your property for sale:

• Early Notification: We ask that you provide us with at least three months' notice in writing.

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• Availability Adjustments: Upon notice, we will limit the booking calendar to a rolling three-month window to ensure the property is accessible for viewings and transfer

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• Honoring Bookings: To protect your property’s 5-star reputation and avoid platform penalties, all bookings confirmed prior to the notice must be honored.

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• Smooth Transition: We will work closely with you (and your agents) to manage the transition, ensuring the home remains in "Wower" condition for potential buyers while maintaining your income stream until the sale is finalised.

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• Reputation as an Asset: Because we maintain your home at a 4.8+ rating, you are selling a "proven high-yield asset," which often makes the property more attractive to savvy investors.

We don't believe in rushing the launch of a "Wower" asset. Our process is designed to build a "Snowball of Trust" that creates long-term, sustainable momentum.

• The Launch Timeline: We take the time necessary to ensure your property meets our Wower Blueprint criteria, including professional photography and "6 Senses" styling.

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• The "Snowball Effect": High-performance hosting relies on guest reviews. Each 5-star review adds momentum to your listing, signaling to Airbnb's algorithm that your home is a "Guest Favourite".

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• Aligned with the Algorithm: If we make Airbnb money through high-quality, consistent bookings, they rank you higher in search results, which in turn generates more income for you.

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• Dynamic Market Timing: We use data-driven, dynamic pricing to play the market based on real-time demand. We wait for the right "Wower" moments to maximize your RevPAR rather than racing to the bottom on price.

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• A Partnership of Patience: Because we focus on "Deep Stewardship" rather than volume, we are not a "quick fix" for immediate financial pressure.

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• The "Fit" Check: If you are under extreme pressure to meet immediate financial demands, we may not be the right fit. We partner with owners who value sustainable, top-of-the-market results over a rushed setup.

While we are not accountants and do not provide direct tax advice, we provide the high-level financial transparency you need to manage your investment professionally.

• Live Financial Tracking: We provide you with remote, view-only access to a live booking spreadsheet. This document is available 24/7 and tracks detailed booking data, including guest names, dates, rates, and expenses.

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• Comprehensive Reporting: Our systems generate detailed income and cost reports that reflect all released monies and management charges claimed per incident.

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• Transparency on Costs: Every reservation includes a breakdown of guest-paid changeover fees and any maintenance "kitty" deductions, ensuring your accountant has a clear audit trail.

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• Prompt Accounting: We pay you immediately after receiving payment from Airbnb, ensuring your cash flow records are always up to date.

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• Accountant-Ready Data: Our "Oxford-level" financial discipline ensures that all documentation is structured for easy integration into your personal or business tax returns

While we are property managers and not a financial institution, we understand that navigating South African exchange controls can be a hurdle for our foreign partners. We assist our owners by leveraging our local network and experience to make the process as seamless as possible:

• Financial Discipline: We pay you immediately after we receive the payment from Airbnb, ensuring your funds are released as quickly as the banking system allows.

   

• Specialized FX Partners: We recommend dedicated foreign exchange companies that specialize in moving funds out of South Africa. These partners typically do the "leg work" at no cost to the owner, often providing better rates and faster service than traditional retail banks.

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• Lived Experience: Having managed Atlantic Seaboard and Peninsula properties for over 15 years, we know which local banks are "investor-friendly" and which are not.

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• The Inner Circle Advantage: New owners are welcome to connect with our current international partners to hear firsthand which systems and providers work best for their specific needs.

   
   

• Transparent Reporting: Our 24/7 live booking data provides a clear audit trail for your international bank or tax authorities, showing exactly where every Rand originated.

We operate with Radical Financial Transparency. Our goal is to get your funds into your account as quickly as the banking system allows, with zero "hidden" delays.

The Payment Timeline:

• Release: Airbnb releases funds to us 24 hours after a guest checks in.

• Clearing: Once the funds clear into our account—usually 3–5 business days depending on the bank—we process your payment immediately.

The Calculation: Your payout is calculated as the Gross Rental Income minus:

• 20% Success Fee: Our management fee for stewardship, vetting, and 24/7 support.

• 1% Yield Optimization: The pass-through cost for the AI-tech (PriceLabs & Hostaway) that drives our 75% occupancy.

• Maintenance Kitty Top-up: Only if needed to keep your safety float at the R5,000–R7,000 level.

• Specific Guest Costs: Only applicable for requested extras, such as mid-stay cleans for long-term guests.

Live Audit Trail: You don't have to wait for a monthly statement. You have 24/7 access to a Live Booking Spreadsheet where you can see every guest payment, the exact commissions deducted, and the final amount due to you in real-time.

Guest-Paid Changeovers: The standard changeover costs (cleaning, laundry, in person meet and greeting of guests and essentials) are mostly covered by the R2,000 fee paid by the guest, keeping your primary rental income protected.

We utilize a proactive Maintenance Kitty system to ensure your home remains in 5-star condition without the "blood and heat" of constant administrative delays.

• Immediate Resolution: We maintain a dedicated float (typically R5,000 to R7,000) to authorize and execute urgent repairs—such as leaking geysers or electrical faults—instantly.

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• Protecting Your Reputation: This system ensures no guest ever has to stay in a "broken" home while waiting for an owner's bank transfer, which is critical for securing the 5-star reviews that drive your revenue.

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• Total Financial Transparency: Every cent spent is documented with invoices and reflected in your 24/7 Live Cost-Income Sheet.

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• Strict Authorization Limits: Any repair or purchase exceeding the kitty balance is only executed after your direct authorization.

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• Stewardship First: We manage the "pit crew" of contractors on your behalf, ensuring your asset is preserved while you remain hands-off.

We utilize a "Cost-Neutral" operational model to ensure your home is kept in 5-star condition without eroding your rental yield.

• The Guest-Paid Changeover Fee: For every reservation, the guest pays a fixed management fee (typically R2,000 to R3,000 depending on the property size).

• Owner Credit System: This fee is credited directly to your account to cover the "blood and heat" of hosting—including the professional cleaning team, laundry services, and essential starter packs (premium coffee, tea, olive oil, and toiletries).

• Operational Efficiency: For standard short-term stays, this guest-paid fee generally covers the full cost of the changeover, making the preparation of your home effectively cost-neutral for you.

• Long-Stay Maintenance: To maintain our Top 3 Pro Host quality standards, stays longer than seven days require a mid-stay clean. This additional service is debited from the owner's account to ensure the property remains in "Wower" condition and guest reviews stay elite.

• Full Transparency: Every credit and debit is reflected in your 24/7 Live Booking Document, giving you total financial visibility into every cent spent on your asset.

A: Because a human manager cannot adjust your rates 24 times a day across four different booking platforms. Our 1% Tech Fee funds the PriceLabs AI and Hostaway systems that:

• Capture the Peak: Automatically raises rates when local events or high-demand dates are detected.

• Fill the Gaps: Lowers rates for "orphan nights" to ensure your occupancy never drops to the market average.

• Feed the Algorithm: High occupancy and consistent 5-star reviews create a "Snowball of Trust," signaling to Airbnb to rank you at the top.

• Global Reach: Syncs your home globally so you aren't reliant on just one source of guests.

When we steward your property, we aren't just managing a rental; we are building a high-performance financial asset. Should you decide to sell, our "Boutique Method" ensures your home is positioned as a proven, high-yield investment rather than just a vacant building.

• Verified Income Track Record: Our 24/7 live dashboard provides a clean, audited history of high-yield performance that serves as "due diligence" for prospective buyers.

• The "Guest Favourite" Premium: A property with years of 5-star data and "Guest Favourite" status (held by 66% of our portfolio) possesses an elite public reputation that is difficult for a new owner to replicate from scratch.

• Algorithmic Dominance: By maintaining an occupancy rate of 75%—significantly higher than the 54% market average—we prove the property's ability to dominate search results.

• Turnkey Appeal: You are selling a "plug-and-play" business where the professional systems, global distribution sync, and AI-driven pricing engines are already optimized and in place.

• Preserved Asset Condition: Because we use a proactive "Maintenance Kitty" and enforce rigorous guest vetting, your property is kept in "Wower" condition, ensuring it shows perfectly for potential buyers.

The Verdict: We help you transform your home into a "Managed Masterpiece". By the time you are ready to sell, the property’s proven revenue history and elite digital reputation often command a premium valuation from savvy investors.

n the world of Airbnb, success creates success. Because the majority of our portfolio holds the elite Guest Favourite status, your new listing enters the market with a "halo effect" of trust and algorithmic momentum.

• The Power of Association: Airbnb’s algorithm recognizes us as a "Top 3 Pro Host," meaning your new property is immediately associated with a track record of reliability and 5-star excellence.

• Accelerated Trust: While other new listings struggle for months to get their first booking, our 1% Technology Fee ensures your property is synced via Hostaway to a global audience, leveraging our established reputation to secure bookings faster.

• AI-Driven Market Entry: We use PriceLabs to set a strategic launch price that undercut's the market average (54% occupancy) just enough to secure the crucial first 5-star reviews needed for your own "Guest Favourite" badge.

• Algorithm Dominance from Day 1: By maintaining high Algorithmic Health across our entire portfolio, we ensure your home is prioritized in search results, helping you bypass the "invisible" period most new hosts experience.

• Reputation Shield: Our "Oxford-Level" vetting ensures that your first few guests are of a high caliber, protecting your brand-new listing from the "bad reviews" that can kill a property's potential before it even starts.

The Verdict: We don't just list your home; we "plug it in" to a high-performance ecosystem. Our 66% Guest Favourite status acts as a wealth multiplier, moving your property to the top of the pile so you can start generating a return immediately.