Every home in our portfolio was chosen. That’s why our average occupancy is 75% for our Wow homes against a market average of 35–55%. We are present at every guest arrival, every departure, and every changeover.
We respond within 24 hours. Most applicants hear back sooner.
4.9
Average rating
since 2009
75%
Average occupancy for Wow Homes
vs 35–55% market
65%
Guest Favourites
vs 20% industry
10yr
Average owner
retention
Figures reflect the CapeHolidays managed portfolio average across Wow properties. Industry comparison figures sourced from Airbnb. Full methodology available on request.
Our commitment
We are not the cheapest
agency in Cape Town.
What you’re paying for is a manager who is physically present when it matters.
We are present at every guest arrival, every departure, and every changeover. That presence is what protects your home — and what earns the reviews that keep it booked.
We meet every guest in person. In exceptional circumstances where a face-to-face check-in isn’t possible, we ensure we connect with guests the following day — no guest goes unmet.
After every stay, we visit your home personally to verify its condition. Your property is never left to chance.
Five-star reviews matter — but never at the expense of the homeowner. When there’s a conflict between a guest’s satisfaction and your home’s integrity, we choose your home.
What we look for in a property
01
The Wow Factor
Views, design, pool, location — something that makes guests reach for their phone. We look for homes that start a conversation.
02
Maintenance Ready
Your home should be genuinely guest-ready — well-maintained, naturally lit, and finished to a standard that earns five stars without apology.
03
4.8+ Potential
We assess whether your property can realistically earn and maintain a 4.8 guest rating. If it can’t, we’ll tell you why.
04
Owner Alignment
We work best with owners who want results without daily involvement. We don’t over-promise to win your business.
What we handle
Everything.
You sleep.
From the first listing photo to the 2AM geyser call. Here’s what’s included.
📸
Listing & Marketing
Professional photography, optimised copy, and algorithmic positioning to keep you in the top 1% of search results.
💰
Dynamic Pricing
AI-driven daily rate adjustments via PriceLabs — tracking demand, events, seasonality and local competition to keep your pricing exactly where it should be.
🔍
Guest Vetting
6-step screening: ID verified, profile image, positive review history, time on platform, house rules agreement, personal introduction.
🤝
In-Person Check-In
We meet every guest in person. In exceptional circumstances where a face-to-face check-in isn’t possible, we ensure we connect with guests the following day — no guest goes unmet.
🔧
Changeover Management
Our managers supervise every clean. We don’t drop a cleaning team and leave — a CapeHolidays manager is present to ensure your home is returned to exactly the standard guests arrived at.
📊
24/7 Updates
Income, expenses, occupancy, review scores. Clear numbers. No noise. Plus 24/7 dashboard access.
What it costs
Transparent from day one.
Simple fees, explained in full when you enquire. No hidden costs, no surprises.
20%
Success Fee
Our 20% Success Fee covers marketing, vetting, and 24/7 support. We also apply a 1% tech levy to power the PriceLabs AI and Hostaway systems that drive our 75% occupancy. No hidden traps — just results.
+R2,000
Changeover Fee
We charge the guest a fixed from R2,000 fee for cleaning and prep. This is credited to you to cover the professional team that keeps your home 5-star ready.
🔧
Emergency Kitty
We maintain a float for immediate, urgent repairs. No more 2AM calls about broken geysers.
No lock-in. 30-day notice.
Cancel Anytime.
We earn your business every month. If we don't deliver — fire us. That's how confident we are in our 21% combined fee.
Results from 2009
Numbers that speak for themselves.
One of our Noordhoek beach homes went from R600,000 to R1.8 million in annual revenue under our management.
5-Bedroom Beach Home · Noordhoek
What owners say
In their own words.
No complaints whatsoever over ten years with CapeHolidays. Just consistently impressive income numbers and outstanding service. Pure praise.
Anna · Owner of Three Properties
From our perspective living overseas and relying on you entirely — it is difficult to think of ways for you to improve your service.
Hillary · Foreign Owner
Thank you for swinging into action so quickly. I hope the guests were not greatly inconvenienced and similarly appreciated your speed of response.
Patrick · Foreign Owner, Noordhoek
Who looks after your home
Founder-led.
Always.
Your property is not managed by a call centre or a junior coordinator. These are the people responsible.
Elmarie Horak
Finance & Operations
Johan Horak
Onboarding
Nandi Horak
Guest Vetting & QA
Aureol Lara
Guest Experience
Is your home a good fit?
Tell us about your property and we’ll give you an honest assessment within 24 hours. No obligation, no pressure.