Never have a phone available to guests. You cannot control any calls made by guests other than limiting it to local phone calls. If you don’t set it up for local calls only remove the handset and lock the ports. Internet is a must. Ensure you have uncapped. PS. Never ever use Telkom for anything. […]
I the following simple procedure: How to Handle Your Friends and Family Staying: Most owners use the agent as the bad guy that must be consulted. This removes the emotional ties between family and friends when money is involved. And it works like a dream for other owners. Owners can adapt the procedure to meet […]
We received this email from one of our owners asking if we can accommodate other agents who want to share our Cape Town accommodation: We have a friend (from Austria ) who specializes in renting properties here in Mauritius to a close network of German and Austrian clients. As you have 100% sole mandate and […]
Controlling the number of guests is not easy. When they arrive you can count them, then you see them seven days later when there’s a linen change or when they checkout. Obviously guests are clever and will ensure the right number of guests when they meet the manager. In between arrival and departure, there is […]