Yes. You can. Refer to the T&Cs. In general, you give us 30 days’ written notice, and we close all calendars as per your request. It’s not negotiable that we manage and liaise with all future guests already booked. And you must honour all future but already confirmed bookings. [submit-question]
Initially, owners may want to use their own maintenance teams. But they quickly realise their team many be great but not as responsive as critical- and frustrated guests expect. Time frustrates! And more so when guests are on holiday. You either fix it now or get a bad review. From 2009 we have learned the […]
We have two scenarios for owners wanting to clean their own homes: Owner Cleaning After Staying: The owner stays regularly. She wants us to do the management cleaning when guests stayed as well as marketing. She wants to save a few bucks by using her staff to clean when they depart. The Owner Manage All […]
Yes. Unfortunately, agreements are to keep the bad guys in line. 90% of people are trustworthy. The problem is complicated 10%. And we need to clarify very important clauses. Clarifying them with our T&Cs sets the scene explaining the rules we try to adhere to. Our ultimate aim is to protect the guest, you and […]