Call Us Today: +27-82-955 6464

I am terminally ill or want to sell – what about future bookings?

By in with 0 Comments

Yes. It happens. How do we manage future bookings for owners who want to sell or who are very sick? 

Obviously, if you pass away it’s an extenuating circumstance and we are allowed to cancel. With terminal illness or selling of your accommodation, you have a transition period where you may want the bookings to continue. And it is possible.

Let me remind you of the T&C clause in question:

3.3 If the OWNER cancels or cannot host as agreed, a confirmed booking, a penalty of US$1500 will be paid by the OWNER to the AGENT and the OWNER will be kept liable for any additional losses incurred by the guest who made the booking and any losses occurred by the AGENT, excluding ‘Acts of God’.T&Cs

This clause does not change at all, other than for extenuating circumstances.

 But there is a way to limit the exposure and it is very simple: 

You close the future booking window from 12 to 18 months to only three months in advance.

This means at any time when the owner sells their property, only the next three months’ worth of bookings must be honoured. As you know; estate transfers take about three months. 

 If this interests the owner, they must just ask us in writing to only open a rolling three-month booking window.