Questions and Answers About Setting Up A Self-Catering Accommodation Business In Cape Town
If you’re looking for a way to make money from your Cape Town holiday home, then read on.
Starting a self-catering accommodation business In Cape Town is all about being informed. But where do you start?
You can start by deciding whether you want to manage and market yourself or use an agency. There are pros and cons of each option so it’s important to think about what will work best for your situation. Talking about cons; what are the risks?
Once you’ve made that decision, the next step is figuring out how much time and energy you have available to dedicate towards managing your property. Do you have enough time? Are there any other commitments in your life that might get in the way? These are all things worth considering before taking on this project.
Read these frequently asked questions for in-depth information about starting up a self-catering accommodation business in Cape Town!
Let’s look at the questions and answers you may have to set up your Cape Town Airbnb accommodation business.
|Table Of Contents: Setting Up A Self-Catering Accommodation Business In Cape Town|
|1. Setting Up A Self-Catering Airbnb|
|2. How To Make Money With Airbnb|
|3. How To Manage An Airbnb|
|4. T&Cs | Rules | Protection|
|5. Only School Holiday Owners|
Setting Up A Self-Catering Airbnb Accommodation Business In Cape Town
There are many benefits to starting up a self-catering accommodation business in Cape Town, but it’s important not to base your decision on purely financial incentives. A successful host, especially a SuperHost, can make money from Airbnb. But you must study it well. Ignorant is no excuse.
How To Make Money With Airbnb Accommodation Business In Cape Town
You’ll read a lot of different opinions about making money with Airbnb. The following are some of the opinions you’ll likely read, and what they mean.
What is import? Trust. If you ignore trust with your guests you are going to fail. If your Airbnb guests don’t give you 5-star reviews – regularly you will be just another average Joe. You will read there is, nearly, a direct relationship between the number of reviews and occupancy. Get those reviews in quickly. Why quickly? Airbnb likes action. A dormant holiday home in Cape Town or anywhere is a waste; they’ll dump you to the bottom.
Obviously, Agency.CapeHolidays Management is biased but we are not really interested in managing a home the owner can manage herself. This should not stop us from giving you advice. So read what we share with this in mind.
Read these FAQ’s on setting up a self-catering accommodation business in Cape Town to profit.
How To Manage An Airbnb Accommodation Business In Cape Town
A holiday home in Cape Town can be managed by the host. A good host is someone who has a good attitude and is able to talk to guests; banking goodwill.
Managing hosts also need to set expectations for the guests that they are hosting and get five-star reviews from those people.
If you want to have a self-catering home, you should know how to manage time, resources extremely well. If not, it could become a disaster. Guests don’t mind a mistake but they will take revenge (bad review) if you are not responsive.
You need to meet people when they get here. You will show them the key amenities, like where is the pool or laundry room. You will also tell them about any other facilities, like WiFi codes. Setting expectations. If you are timid and afraid they will take advantage. Be firm but friendly.
Read these FAQ’s on setting up a self-catering accommodation business in Cape Town to manage it effectively.
Why Keep A Management Kitty?is kept to cover management costs. We must correct an issue (maintenance, DSTV, electricity, gas, or other) when it occurs.
- A few owners tend to forget to pay their monthly accounts. When this happens you don’t want to let the guests suffer because the owner is asleep.
- Other times, maintenance is required, and getting money from the owner to pay or waiting for a booking to pay is not clever.
Note: Your Cash Flow statement is up to date 24/7 and shows you at any time what is in the kitty and what money is outstanding at any time.
CapeHoliday’s Accommodation Management Costs
Our business success is not driven by charging owners a management fee. Our management fee is, most paid by the guests. Guests pay a fixed fee per booking. This covers most of the management costs associated with a booking. We try and maximise this fee paid by the guest to limit costs to the owner. This is not always possible.
Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain.
Most Accommodation Management companies in Cape Town requires a fixed management fee per month. In our case, we don’t. We could not see why we need to charge owners a fee if there is no activity at the home. This is why our management fee is the cost per incident.
The major cost management drivers (change over cost) are:
- Meeting and greeting guests.
- Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.
How much are the actual incident fees? This depends on the home but the minimum is currently R400 per incident. But can be different depending on the house. It can change at any time. And owners will be informed if it does. Again, I must stress most of these costs are attached to the booking fee the guests pays in addition to the daily rates.
All costs; every day running the home is not included. These not-included fees are, but are not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.
The change over cost is per booking. Each booking has at least one meet, greet, and clean. The variables costs are; laundry, consumables, extra service and window cleaning, upholstery- and carpet cleaning (if and when needed).
You may ask, “why does the change-over-fee not cover all the costs?” The problem is not that we can increase the change over fee but we must consider the total rate the guest is willing to pay. We, therefore, make the fee “just enough”.
When we get paid by the guest we deduct our commission and pay you the total excluding the change-over fee. The change-over-fee is credited to your account. This means you get it but it’s not paid to you directly but used to cover costs.
When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit.
Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs.
Let me summarise:
- The guest pays the rental fee plus a change-over fee.
- After we deduct our commission and we credit your account with the rental amount and the change-over fee.
- When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account.
The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.
It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!
- You get the Cash Flow via email from CapeHolidays
- Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
- It will open in Google Sheets.
- If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
- If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
- Now you have a button on your phone with access to the Cash Flow every minute of every day.
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Self-Catering Accommodation Business In Cape Town: T&Cs | Rules | Protection
Managing a Cape Town self-catering holiday home has its risks, fears, and worries. You read bad press about parties, people occupying houses, theft, and whatnot. Without getting way out-philosophical;
A ship in port is safe; but that is not what ships are built for. This saying has also been credited to Albert Einstein and John A. Shedd..
You have to address the risks, do foolproof audits, set up systems to reduce risk. Never assume. Fools like hosts who make assumptions.
The following FAQs are for owners who want an agency to manage but you can pick and choose what to read. Adapt it for your Cape Town self-catering business. And make it better.
Read these FAQ’s on setting up a self-catering accommodation business in Cape Town to make it foolproof (if there is such a perfect home – we should try).
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How To Short Term Rent My Cape Town Holiday Home During School Holidays Only?
Local Cape Town schools have a six-week break during December and January. For those who own a nice home in Cape Town, this is an opportunity to earn extra income by renting their property while the owner takes a break.
Many Cape Town “school holiday” owners want to rent their home but are worried about the work that goes into it. They’re also unsure of how to manage their home, and whether or not they should charge in a different currency. These people need someone with the infrastructure and marketing skills to help them rent their home on Airbnb. It’s not difficult when renting online but when it comes to pricing and management, guest liaison, checking on guests, parties, etc. they may decide that it’s too much for them.
You may read that it’s difficult to match the expectations of “school holiday” owners, and the impact of expecting guests. When you manage an annually available Cape Town holiday home you have various feedback loops; the house becomes more guest-ready or foolproof. Owners also learn the ins and outs.
I suggest owners ensure they are fully aware; high expectations will be deflated if the owner lives in a perfect world. Read as much as possible. We also share a Terms & Conditions dedicated to “School Holiday Owners” specifically. The T&Cs is designed to highlight the issues you may encounter.
Read these FAQ’s on setting up a self-catering accommodation business in Cape Town for owners with kids at school; meaning the home is only available during school holidays.