Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more). 

Instant book has two possible aspects: 

1. Guests book immediately. They don’t need to enquire. 
2. It does not mean guests stay instantly. Book now and stay within the next hour. No. We set what’s called a minimum notification period. For example, depending on the home, we set 24, 48 hours up to 7 days notice is required before they can stay. BTW: We also set prep days before and after a booking. We can set one, two days, etc. 

Let’s get to the details:

• Instant booking means we must ensure 100% integrity of the calendar.
• Any verified guest can reserve the accommodation immediately if the calendar shows availability. 
• Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com. 
• All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
• CapeHolidays don’t check availability with the owner before a guest do an instant reservation. 
• But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.  
• Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control. 
• Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties. 
• All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here. 
• Instant Booking Objections: Uninformed owners believe instant-book is a way to book riff-raff. Far from it. Airbnb is good but dominating force. (Either you don’t get bookings, or you are aware of their dominance and work accordingly). Instant-book not only works because of the psychology behind it, it also allows hosts to set up triggers to block bad guests with no or few reviews who cannot book instantly. We also can ask the quests to give us qualifying answers. If they fail you can cancel penalty-free. On the other side for enquiries first; if you opt for enquiry first you are looked upon as a judge; do you cancel because of prejudice? People do. You are too fat, too ugly, too white etc. Airbnb, therefore, limits the rejection of non-instant bookings; you justify your case for a non-instant booking rejection; if you reject too many you get kicked off. There are risks in any business. (If the kitchen is too hot don’t become a cook).

Read Why Are You Not Keeping Us Informed On The Pipeline Of Bookings?

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking. 

Here’s a typical email from a worried owner.

Just one question.  With instant booking, how do we vet the client? 

I would first like to find out who they are etc.  I have heard nightmare stories of houses being let and then the owners not being able to get the short term tenants out again.

Can I opt out of the Instant Booking option?

Guest Requirements

Win Unhassles Airbnb eBook & Plus Advice Worth R10000

Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more). 

Instant book has two possible aspects: 

1. Guests book immediately. They don’t need to enquire. 
2. It does not mean guests stay instantly. Book now and stay within the next hour. No. We set what’s called a minimum notification period. For example, depending on the home, we set 24, 48 hours up to 7 days notice is required before they can stay. BTW: We also set prep days before and after a booking. We can set one, two days, etc. 

Let’s get to the details:

• Instant booking means we must ensure 100% integrity of the calendar.
• Any verified guest can reserve the accommodation immediately if the calendar shows availability. 
• Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com. 
• All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
• CapeHolidays don’t check availability with the owner before a guest do an instant reservation. 
• But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.  
• Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control. 
• Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties. 
• All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here. 
• Instant Booking Objections: Uninformed owners believe instant-book is a way to book riff-raff. Far from it. Airbnb is good but dominating force. (Either you don’t get bookings, or you are aware of their dominance and work accordingly). Instant-book not only works because of the psychology behind it, it also allows hosts to set up triggers to block bad guests with no or few reviews who cannot book instantly. We also can ask the quests to give us qualifying answers. If they fail you can cancel penalty-free. On the other side for enquiries first; if you opt for enquiry first you are looked upon as a judge; do you cancel because of prejudice? People do. You are too fat, too ugly, too white etc. Airbnb, therefore, limits the rejection of non-instant bookings; you justify your case for a non-instant booking rejection; if you reject too many you get kicked off. There are risks in any business. (If the kitchen is too hot don’t become a cook).

Read Why Are You Not Keeping Us Informed On The Pipeline Of Bookings?

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking. 

Here’s a typical email from a worried owner.

Just one question.  With instant booking, how do we vet the client? 

I would first like to find out who they are etc.  I have heard nightmare stories of houses being let and then the owners not being able to get the short term tenants out again.

Can I opt out of the Instant Booking option?

Guest Requirements

Win Unhassles Airbnb eBook & Plus Advice Worth R10000

Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more). 

Instant book has two possible aspects: 

1. Guests book immediately. They don’t need to enquire. 
2. It does not mean guests stay instantly. Book now and stay within the next hour. No. We set what’s called a minimum notification period. For example, depending on the home, we set 24, 48 hours up to 7 days notice is required before they can stay. BTW: We also set prep days before and after a booking. We can set one, two days, etc. 

Let’s get to the details:

• Instant booking means we must ensure 100% integrity of the calendar.
• Any verified guest can reserve the accommodation immediately if the calendar shows availability. 
• Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com. 
• All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
• CapeHolidays don’t check availability with the owner before a guest do an instant reservation. 
• But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.  
• Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control. 
• Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties. 
• All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here. 
• Instant Booking Objections: Uninformed owners believe instant-book is a way to book riff-raff. Far from it. Airbnb is good but dominating force. (Either you don’t get bookings, or you are aware of their dominance and work accordingly). Instant-book not only works because of the psychology behind it, it also allows hosts to set up triggers to block bad guests with no or few reviews who cannot book instantly. We also can ask the quests to give us qualifying answers. If they fail you can cancel penalty-free. On the other side for enquiries first; if you opt for enquiry first you are looked upon as a judge; do you cancel because of prejudice? People do. You are too fat, too ugly, too white etc. Airbnb, therefore, limits the rejection of non-instant bookings; you justify your case for a non-instant booking rejection; if you reject too many you get kicked off. There are risks in any business. (If the kitchen is too hot don’t become a cook).

Read Why Are You Not Keeping Us Informed On The Pipeline Of Bookings?

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking. 

Here’s a typical email from a worried owner.

Just one question.  With instant booking, how do we vet the client? 

I would first like to find out who they are etc.  I have heard nightmare stories of houses being let and then the owners not being able to get the short term tenants out again.

Can I opt out of the Instant Booking option?

Guest Requirements

Win Unhassles Airbnb eBook & Plus Advice Worth R10000

Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more). 

Instant book has two possible aspects: 

1. Guests book immediately. They don’t need to enquire. 
2. It does not mean guests stay instantly. Book now and stay within the next hour. No. We set what’s called a minimum notification period. For example, depending on the home, we set 24, 48 hours up to 7 days notice is required before they can stay. BTW: We also set prep days before and after a booking. We can set one, two days, etc. 

Let’s get to the details:

• Instant booking means we must ensure 100% integrity of the calendar.
• Any verified guest can reserve the accommodation immediately if the calendar shows availability. 
• Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com. 
• All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
• CapeHolidays don’t check availability with the owner before a guest do an instant reservation. 
• But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.  
• Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control. 
• Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties. 
• All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here. 
• Instant Booking Objections: Uninformed owners believe instant-book is a way to book riff-raff. Far from it. Airbnb is good but dominating force. (Either you don’t get bookings, or you are aware of their dominance and work accordingly). Instant-book not only works because of the psychology behind it, it also allows hosts to set up triggers to block bad guests with no or few reviews who cannot book instantly. We also can ask the quests to give us qualifying answers. If they fail you can cancel penalty-free. On the other side for enquiries first; if you opt for enquiry first you are looked upon as a judge; do you cancel because of prejudice? People do. You are too fat, too ugly, too white etc. Airbnb, therefore, limits the rejection of non-instant bookings; you justify your case for a non-instant booking rejection; if you reject too many you get kicked off. There are risks in any business. (If the kitchen is too hot don’t become a cook).

Read Why Are You Not Keeping Us Informed On The Pipeline Of Bookings?

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking. 

Here’s a typical email from a worried owner.

Just one question.  With instant booking, how do we vet the client? 

I would first like to find out who they are etc.  I have heard nightmare stories of houses being let and then the owners not being able to get the short term tenants out again.

Can I opt out of the Instant Booking option?

Guest Requirements

Win Unhassles Airbnb eBook & Plus Advice Worth R10000

Yes. It happens. How do we manage future bookings for owners who want to sell or who are very sick? 

Obviously, if you pass away it’s an extenuating circumstance and we are allowed to cancel. With terminal illness or selling of your accommodation, you have a transition period where you may want the bookings to continue. And it is possible.

Let me remind you of the T&C clause in question:

This clause does not change at all, other than for extenuating circumstances.

 But there is a way to limit the exposure and it is very simple: 

You close the future booking window from 12 to 18 months to only three months in advance.

This means at any time when the owner sells their property, only the next three months’ worth of bookings must be honoured. As you know; estate transfers take about three months. 

 If this interests the owner, they must just ask us in writing to only open a rolling three-month booking window. 

Procedure when I want to sell my home while you manage.

An owner may think that it’s easy selling their home while we try and keep guests happy.

Unfortunately, the consequences are not obvious to the outsider. Paying guests will not tolerate intrusions. Never. Ever!

You can ask nicely; they may oblige but deep down they are disappointed when “their home” is intruded upon. 

And the one small consequence? A bad review!

We are extremely protective of our SuperHost status (more here), and our nearly 1000, 5 out of 5-star ratings. We will not sacrifice quality under any circumstances.

Therefore, while we manage and market your home, you must be aware of the limitations.

There is a price to pay for this. And it may be better to cancel our agreement than to compromise our commitment to you, your home and the guests with high expectations.

You know the saying:

You can’t have your cake and eat it too…

There is a conflict between your needs to have a rental income and selling your home. Your rental agent must ensure the integrity of the home at all times while the real estate agent wants access now and will do whatever to get access.

We must find a way for all three interested parties to work hand in hand.

The following procedure is applicable while we have a mandate to market and manage your home.

Obviously, if the owner believes it is too restrictive then we need to consider the request.

But if the request limits our ability to ensure guest’s privacy or a third party interferes with the quality (as we have set it up for guests), then we must reconsider the agreement.

Please read this FAQ first for some background info.

The following procedure applies:

1. The T&Cs indicate that you need to honour all future bookings. To reduce the risk we recommend you limit the availability calendar. For example, you can ask us to open a rolling one month or three-month availability-window. This will, however, reduce occupancy; most people book at least 2 to six months in advance. The further the calendar extends (opens) the higher the occupancy but the higher the risk that the property may sell and the new owner may not want to honour the bookings. In that case, you, the responsible party, will be liable for additional costs and penalties of at least $1500 plus relocating costs.
2. Any real estate agent wanting to show the home or wanting access to the home can only enter through Agency.CapeHolidays.
3. At no time will the real estate agent be permitted to enter the home without an appointment with Agency.CapeHolidays.
4. Never will real estate agents engage with guests.
5. No real estate agent will have keys to the home.
6. Should the owner give access to a third party without our knowledge or consent and we cannot resolve the issue amicably the owner has by default cancelled the agreement and must honour all future bookings as per our T&CS.
7. Agency.CapeHolidays cannot be responsible for the property when there’s a third party with uncontrolled access. Let me be blunt; if a third party has access without our control the risk is too high and we would not be interested to continue our mandate.
8. The owner may choose to block a few days per month for viewings. But again only via Agency.CapeHolidays.Info.
9. The owner must notify Agency.CapeHolidays.Info immediately when a sales agreement has been signed.

Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more). 

Instant book has two possible aspects: 

1. Guests book immediately. They don’t need to enquire. 
2. It does not mean guests stay instantly. Book now and stay within the next hour. No. We set what’s called a minimum notification period. For example, depending on the home, we set 24, 48 hours up to 7 days notice is required before they can stay. BTW: We also set prep days before and after a booking. We can set one, two days, etc. 

Let’s get to the details:

• Instant booking means we must ensure 100% integrity of the calendar.
• Any verified guest can reserve the accommodation immediately if the calendar shows availability. 
• Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com. 
• All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
• CapeHolidays don’t check availability with the owner before a guest do an instant reservation. 
• But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.  
• Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control. 
• Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties. 
• All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here. 
• Instant Booking Objections: Uninformed owners believe instant-book is a way to book riff-raff. Far from it. Airbnb is good but dominating force. (Either you don’t get bookings, or you are aware of their dominance and work accordingly). Instant-book not only works because of the psychology behind it, it also allows hosts to set up triggers to block bad guests with no or few reviews who cannot book instantly. We also can ask the quests to give us qualifying answers. If they fail you can cancel penalty-free. On the other side for enquiries first; if you opt for enquiry first you are looked upon as a judge; do you cancel because of prejudice? People do. You are too fat, too ugly, too white etc. Airbnb, therefore, limits the rejection of non-instant bookings; you justify your case for a non-instant booking rejection; if you reject too many you get kicked off. There are risks in any business. (If the kitchen is too hot don’t become a cook).

Read Why Are You Not Keeping Us Informed On The Pipeline Of Bookings?

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking. 

Here’s a typical email from a worried owner.

Just one question.  With instant booking, how do we vet the client? 

I would first like to find out who they are etc.  I have heard nightmare stories of houses being let and then the owners not being able to get the short term tenants out again.

Can I opt out of the Instant Booking option?

Guest Requirements

Win Unhassles Airbnb eBook & Plus Advice Worth R10000

Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more). 

Instant book has two possible aspects: 

1. Guests book immediately. They don’t need to enquire. 
2. It does not mean guests stay instantly. Book now and stay within the next hour. No. We set what’s called a minimum notification period. For example, depending on the home, we set 24, 48 hours up to 7 days notice is required before they can stay. BTW: We also set prep days before and after a booking. We can set one, two days, etc. 

Let’s get to the details:

• Instant booking means we must ensure 100% integrity of the calendar.
• Any verified guest can reserve the accommodation immediately if the calendar shows availability. 
• Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com. 
• All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
• CapeHolidays don’t check availability with the owner before a guest do an instant reservation. 
• But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.  
• Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control. 
• Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties. 
• All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here. 
• Instant Booking Objections: Uninformed owners believe instant-book is a way to book riff-raff. Far from it. Airbnb is good but dominating force. (Either you don’t get bookings, or you are aware of their dominance and work accordingly). Instant-book not only works because of the psychology behind it, it also allows hosts to set up triggers to block bad guests with no or few reviews who cannot book instantly. We also can ask the quests to give us qualifying answers. If they fail you can cancel penalty-free. On the other side for enquiries first; if you opt for enquiry first you are looked upon as a judge; do you cancel because of prejudice? People do. You are too fat, too ugly, too white etc. Airbnb, therefore, limits the rejection of non-instant bookings; you justify your case for a non-instant booking rejection; if you reject too many you get kicked off. There are risks in any business. (If the kitchen is too hot don’t become a cook).

Read Why Are You Not Keeping Us Informed On The Pipeline Of Bookings?

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking. 

Here’s a typical email from a worried owner.

Just one question.  With instant booking, how do we vet the client? 

I would first like to find out who they are etc.  I have heard nightmare stories of houses being let and then the owners not being able to get the short term tenants out again.

Can I opt out of the Instant Booking option?

Guest Requirements

Win Unhassles Airbnb eBook & Plus Advice Worth R10000

Yes. It happens. How do we manage future bookings for owners who want to sell or who are very sick? 

Obviously, if you pass away it’s an extenuating circumstance and we are allowed to cancel. With terminal illness or selling of your accommodation, you have a transition period where you may want the bookings to continue. And it is possible.

Let me remind you of the T&C clause in question:

This clause does not change at all, other than for extenuating circumstances.

 But there is a way to limit the exposure and it is very simple: 

You close the future booking window from 12 to 18 months to only three months in advance.

This means at any time when the owner sells their property, only the next three months’ worth of bookings must be honoured. As you know; estate transfers take about three months. 

 If this interests the owner, they must just ask us in writing to only open a rolling three-month booking window. 

Procedure when I want to sell my home while you manage.

An owner may think that it’s easy selling their home while we try and keep guests happy.

Unfortunately, the consequences are not obvious to the outsider. Paying guests will not tolerate intrusions. Never. Ever!

You can ask nicely; they may oblige but deep down they are disappointed when “their home” is intruded upon. 

And the one small consequence? A bad review!

We are extremely protective of our SuperHost status (more here), and our nearly 1000, 5 out of 5-star ratings. We will not sacrifice quality under any circumstances.

Therefore, while we manage and market your home, you must be aware of the limitations.

There is a price to pay for this. And it may be better to cancel our agreement than to compromise our commitment to you, your home and the guests with high expectations.

You know the saying:

You can’t have your cake and eat it too…

There is a conflict between your needs to have a rental income and selling your home. Your rental agent must ensure the integrity of the home at all times while the real estate agent wants access now and will do whatever to get access.

We must find a way for all three interested parties to work hand in hand.

The following procedure is applicable while we have a mandate to market and manage your home.

Obviously, if the owner believes it is too restrictive then we need to consider the request.

But if the request limits our ability to ensure guest’s privacy or a third party interferes with the quality (as we have set it up for guests), then we must reconsider the agreement.

Please read this FAQ first for some background info.

The following procedure applies:

1. The T&Cs indicate that you need to honour all future bookings. To reduce the risk we recommend you limit the availability calendar. For example, you can ask us to open a rolling one month or three-month availability-window. This will, however, reduce occupancy; most people book at least 2 to six months in advance. The further the calendar extends (opens) the higher the occupancy but the higher the risk that the property may sell and the new owner may not want to honour the bookings. In that case, you, the responsible party, will be liable for additional costs and penalties of at least $1500 plus relocating costs.
2. Any real estate agent wanting to show the home or wanting access to the home can only enter through Agency.CapeHolidays.
3. At no time will the real estate agent be permitted to enter the home without an appointment with Agency.CapeHolidays.
4. Never will real estate agents engage with guests.
5. No real estate agent will have keys to the home.
6. Should the owner give access to a third party without our knowledge or consent and we cannot resolve the issue amicably the owner has by default cancelled the agreement and must honour all future bookings as per our T&CS.
7. Agency.CapeHolidays cannot be responsible for the property when there’s a third party with uncontrolled access. Let me be blunt; if a third party has access without our control the risk is too high and we would not be interested to continue our mandate.
8. The owner may choose to block a few days per month for viewings. But again only via Agency.CapeHolidays.Info.
9. The owner must notify Agency.CapeHolidays.Info immediately when a sales agreement has been signed.