Is Cape Town Safe? Yes. Cape Town is very safe as long as you are not a gang member or trying to become one, or walking around in poor gang invested areas. These gang areas are never frequented by tourists or everyday ordinary Cape Townians. Obviously, no-0ne in any world city walks around naively thinking opportunists will not pick your pocket. Be vigilant. But that's about it Let me give you a quote to answer your question; Is Cape Town safe? .....the majority of violent crimes that take place in [su_highlight]Cape Town are between gang members[/su_highlight], tribes and people who know each other . Tourists are not the target of these crimes that mostly occur outside of the city in the townships, which are a harsh legacy of the Apartheid era. Take for example one area of Cape Town, Nyanga (a township), where 1% of the city’s population lives, but 13% of the murders occur each year. Compare this with another area, [su_highlight] Simon’s Town, which hosts over one million visitors a year , but has not had one murder reported in the same time frame.[/su_highlight] The dark statistics reported by the media do not reflect this at all. ( more ). The above tells it very well. But searching further you'll get the same message on if Cape Town is safe? Have a look at the following answer to this question: Cape Town safety: the tale of two cities As one Cape Town tourist puts it; “Cape Town is safe enough if you take precautions. [su_highlight] There are really two cities here [/su_highlight], but the crime stats blend them together. The poor communities of the Cape Flats see 95% of the crime while the city centre and suburbs are pretty safe in terms of violent crime.” Just like with all the other major cities around the world, Cape Town is safe when you take certain universal safety measures in order to safeguard yourself and your belongings from criminal activity and local hazards. ( More here ).

CapeHolidays Owners Terms & Conditions

Q: What are the hosting risks of Airbnb?

New Airbnb owners should be aware of the hosting risks of Airbnb and do something to limit it. NOTE: In general, you may never even encounter any of these issues. Reading about these risks may scare many owners. If that is the case then you make take this as an absolute. It's not. The risks are very low. Let’s consider a list of risks of hosting Airbnb guests and solutions here: [su_button url="https://chat.whatsapp.com/L03bseCwn1GLCql1CglYma" target="blank" style="soft" background="#37393c" size="12" center="yes" icon="icon: wechat" desc="Join! FREE! Quick! Easy! Weekly"]FREE WhatsApp Owner's Tips[/su_button]

Q: What About Emergency Breakdown Costs?

In the hospitality business the motto is: [su_quote cite="Experience Airbnb Agent"]Act Fast Or Feel The Brunt Of Guest Revenge! [/su_quote] [su_spoiler title="Why Keep A Management Kitty?" style="fancy" icon="chevron-circle"]Read more on Why we keep a management-kitty? [/su_spoiler] The mandate we agreed with the owner is to do everything within reason to get a 5-star review. We can never use the excuse, [su_highlight]"Guest, please wait for 24 hours, as we cannot get hold of the owner to okay replacing the geyser".[/su_highlight] If we cannot authorize work, in an emergency with our proven and trusted workmen, then the owner is not really committed to us and our aims with the home. Most emergencies we may get hold of the owner immediately but if we cannot we must act. Immediately. [su_quote cite="Experience Airbnb Agent"]Guests don't mind that things can go wrong. But they hate it when you don't really care. Their only measure of how much you care is how quick you act![/su_quote] [su_button url="https://chat.whatsapp.com/L03bseCwn1GLCql1CglYma" target="blank" style="soft" background="#37393c" size="12" center="yes" icon="icon: wechat" desc="Join! FREE! Quick! Easy! Weekly"]FREE WhatsApp Owner's Tips[/su_button]

Q: What are the hosting risks of Airbnb?

New Airbnb owners should be aware of the hosting risks of Airbnb and do something to limit it. NOTE: In general, you may never even encounter any of these issues. Reading about these risks may scare many owners. If that is the case then you make take this as an absolute. It's not. The risks are very low. Let’s consider a list of risks of hosting Airbnb guests and solutions here: [su_button url="https://chat.whatsapp.com/L03bseCwn1GLCql1CglYma" target="blank" style="soft" background="#37393c" size="12" center="yes" icon="icon: wechat" desc="Join! FREE! Quick! Easy! Weekly"]FREE WhatsApp Owner's Tips[/su_button]

Open The Agreement Online.

Is Cape Town Safe?

Yes. Cape Town is very safe as long as you are not a gang member or trying to become one, or walking around in poor gang invested areas. These gang areas are never frequented by tourists or everyday ordinary Cape Townians. Obviously, no-0ne in any world city walks around naively thinking opportunists will not pick your pocket. Be vigilant. But that’s about it

Let me give you a quote to answer your question; Is Cape Town safe?

…..the majority of violent crimes that take place in Cape Town are between gang members , tribes and people who know each other. Tourists are not the target of these crimes that mostly occur outside of the city in the townships, which are a harsh legacy of the Apartheid era.

Take for example one area of Cape Town, Nyanga (a township), where 1% of the city’s population lives, but 13% of the murders occur each year. Compare this with another area, Simon’s Town, which hosts over one million visitors a year, but has not had one murder reported in the same time frame. The dark statistics reported by the media do not reflect this at all. (more).

The above tells it very well. But searching further you’ll get the same message on if Cape Town is safe? Have a look at the following answer to this question:

Cape Town safety: the tale of two cities

As one Cape Town tourist puts it; “Cape Town is safe enough if you take precautions. There are really two cities here , but the crime stats blend them together. The poor communities of the Cape Flats see 95% of the crime while the city centre and suburbs are pretty safe in terms of violent crime.” Just like with all the other major cities around the world, Cape Town is safe when you take certain universal safety measures in order to safeguard yourself and your belongings from criminal activity and local hazards. (More here).

Categories: Guests, Safety

Tags: Cape Town Suburbs, Protection, Safety

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Is Cape Town safe for tourist?

Posted on February 8, 2020

Is Cape Town safe for tourists?

Many guests ask, “is Cape Town safe for tourists?” or “is it dangerous in Cape Town? Or “is it safe to walk in Cape Town?”

Most of these questions have a common answer; yes it’s safe. This does not mean you should be naive. The clever guys define naivety as showing a lack of experience, wisdom, or judgment. Obviously, you have not experienced Cape Town but you should be wise and you can judge. Make use of it. Most of the time while in the tourist’s areas you’ll be happy like the fellow CapeTownians next to you. This is a fun place.

As you know Cape Town is a massive city of nearly 4 million people. And many of these people live poorly. Others call it Cape Town’s two cities.

The tourist areas you’ll frequent will be the more affluent areas. On your Cape Town travels you may never enter these areas at all. (See map on safe Cape Town areas here).

From the Airport, you’ll go past some of these poor areas. Even though I am sharing this with you there are various township tours. Just look at this Township tour with many reviews at 4.6 out of 5. Excellent. (Consider the tour here). Now have a look at this lady, you may meet on your tour, trying to make a living in this poor area. Do you think she just wants happiness like you?

You may know we manage very manage Cape Town holiday accommodation. We are SuperHosts (more here). We have been in business since 2009. Do you think we would be a success if we dumped guests into unsafe areas? No. It would be ridiculous. The first time we compromised our guest’s safety will be the last time we rent the home.

Is it safe to walk in Cape Town?

Yes. It is. But again don’t be naive. Any city in the world has bad people looking for fast asleep tourists who leave stuff on dining tables, walk alone at night, or just not taking note of their whereabouts. Be vigilant but enjoy. All Cape Townians run up and down mountains every day. Everyone walks the streets every day. We cycle. We have fun. And why can you not walk safely in Cape Town?

Is Cape Town safe for tourists? I think you have the idea. Go out and play.

Categories: Guests, Safety

Tag: Guest Safety

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Safety (2)

Is Cape Town Safe?

Posted on February 6, 2020

Is Cape Town Safe?

Let me give you a quote to answer your question; Is Cape Town safe?

…..the majority of violent crimes that take place in Cape Town are between gang members , tribes and people who know each other. Tourists are not the target of these crimes that mostly occur outside of the city in the townships, which are a harsh legacy of the Apartheid era.

Take for example one area of Cape Town, Nyanga (a township), where 1% of the city’s population lives, but 13% of the murders occur each year. Compare this with another area, Simon’s Town, which hosts over one million visitors a year, but has not had one murder reported in the same time frame. The dark statistics reported by the media do not reflect this at all. (more).

The above tells it very well. But searching further you’ll get the same message on if Cape Town is safe? Have a look at the following answer to this question:

Cape Town safety: the tale of two cities

As one Cape Town tourist puts it; “Cape Town is safe enough if you take precautions. There are really two cities here , but the crime stats blend them together. The poor communities of the Cape Flats see 95% of the crime while the city centre and suburbs are pretty safe in terms of violent crime.” Just like with all the other major cities around the world, Cape Town is safe when you take certain universal safety measures in order to safeguard yourself and your belongings from criminal activity and local hazards. (More here).

Categories: Guests, Safety

Tags: Cape Town Suburbs, Protection, Safety

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Is Cape Town safe for tourist?

Posted on February 8, 2020

Is Cape Town safe for tourists?

Many guests ask, “is Cape Town safe for tourists?” or “is it dangerous in Cape Town? Or “is it safe to walk in Cape Town?”

As you know Cape Town is a massive city of nearly 4 million people. And many of these people live poorly. Others call it Cape Town’s two cities.

The tourist areas you’ll frequent will be the more affluent areas. On your Cape Town travels you may never enter these areas at all. (See map on safe Cape Town areas here).

Is it safe to walk in Cape Town?

Is Cape Town safe for tourists? I think you have the idea. Go out and play.

Categories: Guests, Safety

Tag: Guest Safety

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FAQ's About Airbnb (4)

Explain instant booking & benefits/consequences?

Posted on December 26, 2019

Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more).

Let’s get to the details:

Instant booking means we must ensure 100% integrity of the calendar.
Any verified guest can reserve the accommodation immediately if the calendar shows availability.
Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com.
All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
CapeHolidays don’t check availability with the owner before a guest do an instant reservation.
But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.
Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control.
Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties.
All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here.

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking.

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Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: Accommodation Profitability, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cancel T&Cs, Cancellations, Confirmed Bookings, Instant Booking, Owner Bookings, Policies, Risks, Terms and Conditions, Vetting Guests

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Will I Make Money Setting High Airbnb Rates?

Posted on December 12, 2019

New owners are concerned, initially, with the daily rates we set.

“Set the Airbnb rates high and I am happy. Rates are my measure of success!”

For example, I got this email from a new owner, after we notified him of his second booking.

I would have expected the going rate to be higher late in November….but I know you guys know what you are doing.

Although he says we know what we do, he is concerned. Correctly so.

And most owners, initially, feel the same way. Only high rates will ease their minds. But after they realise we are stacking snow, hand upon hand, building trust they get the idea.

Who can stop a snowball of trust?

Eventually, they happily bank a lot of money as the trust-snowball gets momentum and picks up speed.

Patience is the name of the game. We must crawl before we walk.

Unfortunately, rates are not based on fact.

It’s based on the time for guests to take action (speed to book or lack thereof – more below), the level of trust you established (reviews for example), perception etc.

At the moment your new house has no reviews and therefore no trust. No guest will take action (book your home) without an incentive.

Why Would An Airbnb Guest Be Your Guinea Pig?

Guests do not book willy nilly. They base their decisions on the ratings by other guests – positive reviews, Superhost status. Do they like the features, the photos, and the rates? There are more, like cancelation policies, etc.

You can have it all but with no reviews, your home will come second when compared to similar homes with many reviews.

Therefore, you really don’t have much of a choice but to make it more attractive and your only ally – competitive rates.

This means you can bring guests to take action faster with rates you may perceive as uncomfortable.

At ground zero you are buying reviews. You are paying a price to get trust.

Our only aim is to focus on achieving higher annual income. This will change your mindset. You now focus on the long term. One solid hand of snow at a time.

Let’s talk time/speed ….

The issue with maximizing rates, in isolation, is it ignores time-to-take-action – speed at which you get or don’t get bookings (more below) . High rates are useless if over time you get no bookings.

Consider the “slower and faster” time to take action scenario:

Let’s say you set high rates and after two weeks you have no bookings. Well, you have nothing to bank and have no possible reviews to build trust. This is slow and useless. And you end up like the rest who try to make money with Airbnb.
Let’s say you set a rate and get a booking for 28 days within a week, then another few bookings. Fast.

Use Feedback From Time-To-Action!

We are getting feedback from both above.

The first one we know we are wasting our time. Zero money. Zero reviews. No launch.
With the second option, we know people are interested and the snowball is being packed. By getting bookings so quickly we are going to get many reviews quickly. Trust. Even if the rates do not meet our expectations.

Action speeds up, due to high demand, we can conclude:

Our Airbnb rates are too low and we can now increase. If we cannot increase now we will increase the rates for the same time next year. Slowly over time, as we collect more reviews, increase occupancy we tweak the rates upwards. And the owner is happy.

If demand slows down we start all over again by reducing rates until guests start taking action faster. And slowly work our way up again.

On the other hand; if you are focusing on high rates you may impress your neigbours but not your bank manager.

Allow us to do what we do best; focus on time to take action, get bookings and reviews and accumulate. Based on these multipliers we will get better than competitive rates. Why? As we build trust the time to take action reduces (higher demand) and due to demand, we increase the rates. Over time the tortoise wins the race.

Patience is the game now.

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Categories: All FAQs: Home Owner, FAQ's About Airbnb

Tags: Airbnb, Airbnb Rates, reviews, time to take action, trust

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What are the hosting risks of Airbnb?

Posted on December 15, 2019

New Airbnb owners should be aware of the hosting risks of Airbnb and do something to limit it.

NOTE: In general, you may never even encounter any of these issues. Reading about these risks may scare many owners. If that is the case then you make take this as an absolute. It’s not. The risks are very low.

Let’s consider a list of risks of hosting Airbnb guests and solutions here:

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Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Breakage Deposit, Cancellations, Liability, Neigbours, Parties, Regulations, Risks, Security

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Investment Advice: Airbnb Cape Town. Why Are The Number Of Bedrooms Not That Important?

Posted on January 7, 2020

Investment Advice in Airbnb Cape TownMore Property Investment Tips

Investment Advice for Airbnb Cape Town:

The obvious question is- how many bedrooms should my Airbnb ideally have?

My quick answer is that the number of bedrooms is a driver when trying to make money with Airbnb.

But! If everything is not equal; then other drivers are more important.

Like The Following Airbnb Success Drivers:

Location: Critical.

On the beach will “sell” on Airbnb long before any other.

Experience Airbnb Agent

We have two beautiful apartments against the mountain. The two-bedroom is royal but seventy steps up, with spectacular views. The one-bedroom is as great but at 15 steps only, also with views. However, income is not really different.

Interior and outside living:

Guests pay premiums for funky or modern places with sun-filled light and inviting living areas. Imagine sun-loungers and a deck. It sells.

Water:

I mentioned beach location; if you cannot bring the beach to your Airbnb accommodation then try a pool or hot tub . And it does not matter if the sea is just 50 meters away. Airbnb guests will pay a premium for water.

Sun loungers, deck (and pool), amazing location with great interior and a view and you have a seller.

Experience Airbnb Agent

Marketing Philosophy and Rules:

You cannot measure your Airbnb success until you have learned by failing. Going in with an attitude of…. “why do they need a pool? Can they not see the sea?” , or “who wants to watch DSTV on holiday?” or guests “ must pay high rates; I pay high rates at hotels!” or “they should stay a minimum seven days!”

These comments are shortsighted and show ignorance. And will cost you dearly.

Should you invest in a two or three-bedroom Airbnb?

It matters only if they look exactly the same, at the same location, with a similar interior. If not, then most of the drivers above are critical.

For more on investment advice: Airbnb Cape Town Airbnb success drivers, I suggest you complete our free questionnaire. The questions we ask will assist in getting a better idea. And you may be surprised to know that your Airbnb rule sets may be a killer driver.

After you completed the questionnaire our calculator crunches “numbers” and sends you a report; automatically emailed to you. More below.

Get The Free Airbnb Evaluation Questionnaire

P.S. One bedrooms have a disadvantage as the change over costs for a one-bedroom Airbnb is as much as it is for a two-bedroom and even three bedrooms. Two-Bedroom change-over costs nearly as much as a 4 bedroom but if you give me two two-bedroom apartments next to each other then I take two x2. I’ll rent them as a 4 bedroom or 2x two bedrooms. But, I suppose this is not the only way to look at it. Now we are opening-up flexibility as a driver. See FAQ on flexibility here.

But let me stress: we should never focus on cost. Cost should be driven down but be careful. Cost is a negative concept. If your one bedroom has everything I mentioned above and via the questionnaire then a one-bedroom can beat the best.

FAQs: Accommodation Profitability (4)

Explain instant booking & benefits/consequences?

Posted on December 26, 2019

Let’s get to the details:

Instant booking means we must ensure 100% integrity of the calendar.
Any verified guest can reserve the accommodation immediately if the calendar shows availability.
Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com.
All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
CapeHolidays don’t check availability with the owner before a guest do an instant reservation.
But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.
Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control.
Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties.
All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here.

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking.

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Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: Accommodation Profitability, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cancel T&Cs, Cancellations, Confirmed Bookings, Instant Booking, Owner Bookings, Policies, Risks, Terms and Conditions, Vetting Guests

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Can I Trust CapeHolidays?

Posted on December 23, 2019

This is not the question you should ask CapeHolidays. We suggest you read what our guests and owner have to say about us.

See what our Airbnb guest said about our Cape Town Accommodation here.
We are SuperHosts because we do well. See the criteria for SuperHosts here. See the above link to see our SuperHost badge.
We are not driven to be the biggest or largest Accommodation Agency in Cape Town. Our only drive is to be the best. This mindset is critical for our peace of mind and our homeowners and 1000s of guests.
Why would more than 50 owners in and around Cape Town allow us to manage their accommodation? We must be doing something right.
Why would we be in this business from 2009 if we were to not trustworthy?
Why would owners recommend us if we were not remarkable? See this redacted email we received from an owner wanting an Airbnb accommodation agent in Simonstown.

I hope you don’t mind but I was given your details by Carol, who says that you look after and manage her house in Simonstown. We recently bought a house in Simons Town. We intend to let our the house via Airbnb or Booking.com and wanted to make contact with you to see whether you would be interested in managing it for us. Owner

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Categories: All FAQs: Home Owner, FAQs: Accommodation Profitability, FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Airbnb, Guest Reviews, Risks, trust

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Investment Advice: Airbnb Cape Town. Why Are The Number Of Bedrooms Not That Important?

Posted on January 7, 2020

Investment Advice in Airbnb Cape TownMore Property Investment Tips

Investment Advice for Airbnb Cape Town:

The obvious question is- how many bedrooms should my Airbnb ideally have?

My quick answer is that the number of bedrooms is a driver when trying to make money with Airbnb.

But! If everything is not equal; then other drivers are more important.

Like The Following Airbnb Success Drivers:

Location: Critical.

On the beach will “sell” on Airbnb long before any other.

Experience Airbnb Agent

Interior and outside living:

Guests pay premiums for funky or modern places with sun-filled light and inviting living areas. Imagine sun-loungers and a deck. It sells.

Water:

Sun loungers, deck (and pool), amazing location with great interior and a view and you have a seller.

Experience Airbnb Agent

Marketing Philosophy and Rules:

These comments are shortsighted and show ignorance. And will cost you dearly.

Should you invest in a two or three-bedroom Airbnb?

It matters only if they look exactly the same, at the same location, with a similar interior. If not, then most of the drivers above are critical.

After you completed the questionnaire our calculator crunches “numbers” and sends you a report; automatically emailed to you. More below.

Get The Free Airbnb Evaluation Questionnaire

Why Should I List My New Home With A SuperHost?

Posted on December 12, 2019

When you list your home it has ZERO trustability ; no reviews and no bookings.

Guests who book and see our SuperHost badge know:

Superhosts are experienced hosts who provide a shining example for other hosts, and extraordinary experiences for their guests.
When we reached Superhost status, a SuperHost badge automatically appears on our listing and profile to help guests identify us.
Airbnb checks Superhosts’ activity four times a year, to ensure that the program highlights the people who are most dedicated to providing outstanding hospitality.

In other words, SuperHosts attract more business because of established trust. This overcomes the lack of trust you have when you list your home from ground-zero. It takes time and lower rates to attract guests when you are new and competing with the masses out there.

I have said it:

We choose our owners and homes very carefully.

We are a team working together and the sky’s the limit. And there is nothing like reading reviews from happy guests. Wait. You’ll see. It’s fun to bank good money while everyone is happy!

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Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: Accommodation Profitability, Management FAQs, School Holiday Owners

Tags: Achievements, Agency, Airbnb, Guest Reviews, trust

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Management FAQs (4)

Explain instant booking & benefits/consequences?

Posted on December 26, 2019

Let’s get to the details:

Instant booking means we must ensure 100% integrity of the calendar.
Any verified guest can reserve the accommodation immediately if the calendar shows availability.
Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com.
All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
CapeHolidays don’t check availability with the owner before a guest do an instant reservation.
But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.
Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control.
Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties.
All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here.

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: Accommodation Profitability, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cancel T&Cs, Cancellations, Confirmed Bookings, Instant Booking, Owner Bookings, Policies, Risks, Terms and Conditions, Vetting Guests

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Can You Explain CapeHoliday’s Accommodation Management Costs?

Posted on December 15, 2019

CapeHoliday’s Accommodation Management Costs

Note: We get two kinds of owners; those who want to unlock the value of their home and bank a healthy profit and those who want to save costs.

The latter always consider costs to operate, but the first consider the opportunity and to learn how they can bank more.

airbnb-money-saving-tip

The one considers problems, the other solutions. We tend to work best with owners who don’t skimp on investing in guest experiences which results in more guests, better reviews, more trust, and more profit.

Explanation of Costs.

Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain.

Most Accommodation Management companies in Cape Town requires a fixed management fee per month. In our case, we don’t. We could not see why we need to charge owners a fee if there is no activity at the home. This is why our management fee is the cost per incident.

The major cost management drivers (change over cost) are:

Meeting and greeting guests.
Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.

How much are the actual incident fees? This depends on the home but the minimum is currently R350 per incident. But can be different depending on the house. It can change at any time. And owners will be informed if it does.

All costs; every-day running the home is not included. These not include fees are, but not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.

The change over cost is per booking. Each booking has at least one meet, greet, and clean. The variables costs are; laundry, consumables, extra service and window cleaning, upholstery- and carpet cleaning (if and when needed).

Every guest who books pays the total rate for the stay and an extra, one-off, change-over fee to cover most of the change-over cost but not all costs.

You may ask, “why does the change-over-fee not cover all the costs?” The problem is not that we can increase the change over fee but we must consider the total rate the guest is willing to pay. We, therefore, make the fee “just enough”.

When we get paid by the guest we deduct our commission and pay you the total excluding the change-over fee. The change-over-fee is credited to your account. This means you get it but it’s not paid to you directly but used to cover costs.

When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit.

Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs.

Let me summarise:

The guest pays the rental fee plus a change-over fee.
After we deduct our commission and we credit your account with the rental amount and the change-over fee.
When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account.

The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.

Video Explaining CapeHoliday’s Accommodation Management Costs

Finding The Cash Flow Spreadsheet when you need it?

It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!

Steps:

You get the Cash Flow via email from CapeHolidays
Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
It will open in Google Sheets.
If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
Now you have a button on your phone with access to the Cash Flow every minute of every day.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cash Flow, change over cost, change over fee, Financials, Kitty

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Are you taking a big enough breakage deposit? And Liability?

Posted on December 12, 2019

I regularly get questions like, “Are you taking a big enough breakage deposit?”

Injuries, accidents and your liability seem to be on the back burner.

But let me answer your breakage deposit concern first.

As an owner, you want to protect your belongings against breakages. You can throw money at the problem or you make it as foolproof as possible.

After a thorough foolproof audit and making changes, the next defense is a breakage deposit.

What About Emergency Breakdown Costs?

Posted on January 5, 2020

In the hospitality business the motto is:

Act Fast Or Feel The Brunt Of Guest Revenge! Experience Airbnb Agent

Why Keep A Management Kitty?

The mandate we agreed with the owner is to do everything within reason to get a 5-star review. We can never use the excuse, “Guest, please wait for 24 hours, as we cannot get hold of the owner to okay replacing the geyser”.

If we cannot authorize work, in an emergency with our proven and trusted workmen, then the owner is not really committed to us and our aims with the home.

Most emergencies we may get hold of the owner immediately but if we cannot we must act. Immediately.

Guests don’t mind that things can go wrong. But they hate it when you don’t really care. Their only measure of how much you care is how quick you act!Experience Airbnb Agent

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Categories: All FAQs: Home Owner, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Accommodation Ready, Guest Reviews, Policies, trust

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FAQs: T&Cs | Rules | Protection (4)

Explain instant booking & benefits/consequences?

Posted on December 26, 2019

Let’s get to the details:

Instant booking means we must ensure 100% integrity of the calendar.
Any verified guest can reserve the accommodation immediately if the calendar shows availability.
Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com.
All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
CapeHolidays don’t check availability with the owner before a guest do an instant reservation.
But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.
Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control.
Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties.
All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here.

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: Accommodation Profitability, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cancel T&Cs, Cancellations, Confirmed Bookings, Instant Booking, Owner Bookings, Policies, Risks, Terms and Conditions, Vetting Guests

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Can I Cancel A Booking & What Happens If I Forget To Report Unavailability?

Posted on December 12, 2019

If the owner ensures the calendar is always correct there is no reasonable-justification, for the owner, to cancel; other than for extenuating circumstance (Acts of God).

Therefore clause 3.3 in our T&CS should never be an issue. This clause, however, will ensure owners who may not have the best intentions stay honest. And is that not one reason for an agreement; to keep the bad guys honest?

The quick answer is you can not cancel any booking. And not reporting unavailability to us for whatever reason has serious consequences.

Here’s the long version:

Risk. As you know all businesses have some risk. Even though these risks have an extremely low probability please take note.

One of the risks is what’s called Instant Bookings. Instant bookings increase the chance for bookings.

When guests meet set criteria they can instant-book. And we cannot cancel as we will face severe penalties. Not only is there a cost involved but we can easily lose our SuperHost status.

When an owner agrees to our terms and conditions we share this risk and must limit it.

We, therefore, must indicate to owners, who may not take this seriously, the risk and consequences.

Let me quote the Terms and Conditions:

3.3 If the OWNER cancels or cannot host as agreed, a confirmed booking, a penalty of US$1500 will be paid by the OWNER to the AGENT and the OWNER will be kept liable for any additional losses incurred by the guest who made the booking and any losses occurred by the AGENT, excluding ‘Acts of God’.

The loss, when the owner rejects a confirmed booking, is not measured only in monetary terms. No. The cost to lose our SuperHost status is not quantifiable.

Booking.Com makes it more difficult.

Booking.com says that if you cancel a confirmed booking, you must find alternative accommodation for the guests. If you cannot they will find similar accommodation, and if the rates are higher then you will be liable to pay the cost to relocate the guest.

Therefore, we, explicitly, share with the owner the risks and consequences of rejecting a confirmed booking.

How often does this happen?

Well, infrequently, but we have had one or two peak only owners who have asked us to market and then remove their homes from the market, without notifying us when it happens. In these cases, we accidentally learned about it. Next time we may not be that lucky.

The risks are low as long as owners inform us of changes well in advance.

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Categories: FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Cancellations, Confirmed Bookings, Instant Booking, Risks

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What are the hosting risks of Airbnb?

Posted on December 15, 2019

New Airbnb owners should be aware of the hosting risks of Airbnb and do something to limit it.

Let’s consider a list of risks of hosting Airbnb guests and solutions here:

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Breakage Deposit, Cancellations, Liability, Neigbours, Parties, Regulations, Risks, Security

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Can You Explain CapeHoliday’s Accommodation Management Costs?

Posted on December 15, 2019

CapeHoliday’s Accommodation Management Costs

Note: We get two kinds of owners; those who want to unlock the value of their home and bank a healthy profit and those who want to save costs.

The latter always consider costs to operate, but the first consider the opportunity and to learn how they can bank more.

airbnb-money-saving-tip

Explanation of Costs.

Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain.

The major cost management drivers (change over cost) are:

Meeting and greeting guests.
Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.

All costs; every-day running the home is not included. These not include fees are, but not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.

Every guest who books pays the total rate for the stay and an extra, one-off, change-over fee to cover most of the change-over cost but not all costs.

When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit.

Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs.

Let me summarise:

The guest pays the rental fee plus a change-over fee.
After we deduct our commission and we credit your account with the rental amount and the change-over fee.
When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account.

The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.

Video Explaining CapeHoliday’s Accommodation Management Costs

Finding The Cash Flow Spreadsheet when you need it?

It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!

Steps:

You get the Cash Flow via email from CapeHolidays
Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
It will open in Google Sheets.
If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
Now you have a button on your phone with access to the Cash Flow every minute of every day.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cash Flow, change over cost, change over fee, Financials, Kitty

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School Holiday Owners (4)

Explain instant booking & benefits/consequences?

Posted on December 26, 2019

Let’s get to the details:

Instant booking means we must ensure 100% integrity of the calendar.
Any verified guest can reserve the accommodation immediately if the calendar shows availability.
Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com.
All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
CapeHolidays don’t check availability with the owner before a guest do an instant reservation.
But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.
Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control.
Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties.
All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here.

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: Accommodation Profitability, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cancel T&Cs, Cancellations, Confirmed Bookings, Instant Booking, Owner Bookings, Policies, Risks, Terms and Conditions, Vetting Guests

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Can I Cancel A Booking & What Happens If I Forget To Report Unavailability?

Posted on December 12, 2019

If the owner ensures the calendar is always correct there is no reasonable-justification, for the owner, to cancel; other than for extenuating circumstance (Acts of God).

The quick answer is you can not cancel any booking. And not reporting unavailability to us for whatever reason has serious consequences.

Here’s the long version:

Risk. As you know all businesses have some risk. Even though these risks have an extremely low probability please take note.

One of the risks is what’s called Instant Bookings. Instant bookings increase the chance for bookings.

When guests meet set criteria they can instant-book. And we cannot cancel as we will face severe penalties. Not only is there a cost involved but we can easily lose our SuperHost status.

When an owner agrees to our terms and conditions we share this risk and must limit it.

We, therefore, must indicate to owners, who may not take this seriously, the risk and consequences.

Let me quote the Terms and Conditions:

The loss, when the owner rejects a confirmed booking, is not measured only in monetary terms. No. The cost to lose our SuperHost status is not quantifiable.

Booking.Com makes it more difficult.

Therefore, we, explicitly, share with the owner the risks and consequences of rejecting a confirmed booking.

How often does this happen?

The risks are low as long as owners inform us of changes well in advance.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Cancellations, Confirmed Bookings, Instant Booking, Risks

Did you find this FAQ helpful?

Permalink

What are the hosting risks of Airbnb?

Posted on December 15, 2019

New Airbnb owners should be aware of the hosting risks of Airbnb and do something to limit it.

Let’s consider a list of risks of hosting Airbnb guests and solutions here:

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Breakage Deposit, Cancellations, Liability, Neigbours, Parties, Regulations, Risks, Security

Did you find this FAQ helpful?

Permalink

Can You Explain CapeHoliday’s Accommodation Management Costs?

Posted on December 15, 2019

CapeHoliday’s Accommodation Management Costs

Note: We get two kinds of owners; those who want to unlock the value of their home and bank a healthy profit and those who want to save costs.

The latter always consider costs to operate, but the first consider the opportunity and to learn how they can bank more.

airbnb-money-saving-tip

Explanation of Costs.

Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain.

The major cost management drivers (change over cost) are:

Meeting and greeting guests.
Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.

All costs; every-day running the home is not included. These not include fees are, but not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.

Every guest who books pays the total rate for the stay and an extra, one-off, change-over fee to cover most of the change-over cost but not all costs.

When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit.

Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs.

Let me summarise:

The guest pays the rental fee plus a change-over fee.
After we deduct our commission and we credit your account with the rental amount and the change-over fee.
When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account.

The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.

Video Explaining CapeHoliday’s Accommodation Management Costs

Finding The Cash Flow Spreadsheet when you need it?

It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!

Steps:

You get the Cash Flow via email from CapeHolidays
Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
It will open in Google Sheets.
If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
Now you have a button on your phone with access to the Cash Flow every minute of every day.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cash Flow, change over cost, change over fee, Financials, Kitty

Did you find this FAQ helpful?

Permalink

All FAQs: Home Owner (4)

Explain instant booking & benefits/consequences?

Posted on December 26, 2019

Let’s get to the details:

Instant booking means we must ensure 100% integrity of the calendar.
Any verified guest can reserve the accommodation immediately if the calendar shows availability.
Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com.
All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
CapeHolidays don’t check availability with the owner before a guest do an instant reservation.
But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.
Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control.
Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties.
All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here.

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: Accommodation Profitability, FAQs: T&Cs | Rules | Protection, Management FAQs, School Holiday Owners

Tags: Cancel T&Cs, Cancellations, Confirmed Bookings, Instant Booking, Owner Bookings, Policies, Risks, Terms and Conditions, Vetting Guests

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Will I Make Money Setting High Airbnb Rates?

Posted on December 12, 2019

New owners are concerned, initially, with the daily rates we set.

“Set the Airbnb rates high and I am happy. Rates are my measure of success!”

For example, I got this email from a new owner, after we notified him of his second booking.

I would have expected the going rate to be higher late in November….but I know you guys know what you are doing.

Although he says we know what we do, he is concerned. Correctly so.

And most owners, initially, feel the same way. Only high rates will ease their minds. But after they realise we are stacking snow, hand upon hand, building trust they get the idea.

Who can stop a snowball of trust?

Eventually, they happily bank a lot of money as the trust-snowball gets momentum and picks up speed.

Patience is the name of the game. We must crawl before we walk.

Unfortunately, rates are not based on fact.

It’s based on the time for guests to take action (speed to book or lack thereof – more below), the level of trust you established (reviews for example), perception etc.

At the moment your new house has no reviews and therefore no trust. No guest will take action (book your home) without an incentive.

Why Would An Airbnb Guest Be Your Guinea Pig?

You can have it all but with no reviews, your home will come second when compared to similar homes with many reviews.

Therefore, you really don’t have much of a choice but to make it more attractive and your only ally – competitive rates.

This means you can bring guests to take action faster with rates you may perceive as uncomfortable.

At ground zero you are buying reviews. You are paying a price to get trust.

Our only aim is to focus on achieving higher annual income. This will change your mindset. You now focus on the long term. One solid hand of snow at a time.

Let’s talk time/speed ….

Consider the “slower and faster” time to take action scenario:

Let’s say you set high rates and after two weeks you have no bookings. Well, you have nothing to bank and have no possible reviews to build trust. This is slow and useless. And you end up like the rest who try to make money with Airbnb.
Let’s say you set a rate and get a booking for 28 days within a week, then another few bookings. Fast.

Use Feedback From Time-To-Action!

We are getting feedback from both above.

The first one we know we are wasting our time. Zero money. Zero reviews. No launch.
With the second option, we know people are interested and the snowball is being packed. By getting bookings so quickly we are going to get many reviews quickly. Trust. Even if the rates do not meet our expectations.

Action speeds up, due to high demand, we can conclude:

If demand slows down we start all over again by reducing rates until guests start taking action faster. And slowly work our way up again.

On the other hand; if you are focusing on high rates you may impress your neigbours but not your bank manager.

Patience is the game now.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb

Tags: Airbnb, Airbnb Rates, reviews, time to take action, trust

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Can I Cancel A Booking & What Happens If I Forget To Report Unavailability?

Posted on December 12, 2019

If the owner ensures the calendar is always correct there is no reasonable-justification, for the owner, to cancel; other than for extenuating circumstance (Acts of God).

The quick answer is you can not cancel any booking. And not reporting unavailability to us for whatever reason has serious consequences.

Here’s the long version:

Risk. As you know all businesses have some risk. Even though these risks have an extremely low probability please take note.

One of the risks is what’s called Instant Bookings. Instant bookings increase the chance for bookings.

When guests meet set criteria they can instant-book. And we cannot cancel as we will face severe penalties. Not only is there a cost involved but we can easily lose our SuperHost status.

When an owner agrees to our terms and conditions we share this risk and must limit it.

We, therefore, must indicate to owners, who may not take this seriously, the risk and consequences.

Let me quote the Terms and Conditions:

The loss, when the owner rejects a confirmed booking, is not measured only in monetary terms. No. The cost to lose our SuperHost status is not quantifiable.

Booking.Com makes it more difficult.

Therefore, we, explicitly, share with the owner the risks and consequences of rejecting a confirmed booking.

How often does this happen?

The risks are low as long as owners inform us of changes well in advance.

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Cancellations, Confirmed Bookings, Instant Booking, Risks

Did you find this FAQ helpful?

Permalink

What are the hosting risks of Airbnb?

Posted on December 15, 2019

New Airbnb owners should be aware of the hosting risks of Airbnb and do something to limit it.

Let’s consider a list of risks of hosting Airbnb guests and solutions here:

FREE WhatsApp Owner’s TipsJoin! FREE! Quick! Easy! Weekly

Categories: All FAQs: Home Owner, FAQ's About Airbnb, FAQs: T&Cs | Rules | Protection, School Holiday Owners

Tags: Breakage Deposit, Cancellations, Liability, Neigbours, Parties, Regulations, Risks, Security

Did you find this FAQ helpful?

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