How To School Holiday Rent My Cape Town Home- FAQs | Cape Town Airbnb Management Agency
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How To School Holiday Rent My Cape Town Home- FAQs

How To School Holiday Rent My Cape Town Home- FAQs

Local Cape Town schools have a six-week break during December and January. For those who own a nice home in Cape Town, this is an opportunity to earn extra income by renting their property while the owner takes a break.

Many Cape Town “school holiday” owners want to rent their home but they don’t know-how. They think they will need to take care of it themselves. They also think it may be difficult to charge correct rates, so they are unsure about the best way to do this. But there is help! There are people with them.

You can read that it’s a difficult task to match the expectations of “school holiday” owners, and the impact of expecting guests (with a managing agent if you want to use one).

When managing an annually available Cape Town holiday home, feedback loops vary–the house becomes more guest-ready or foolproof. Owners also learn everything there is to know about their property. The same is not true for infrequent owners and thorough checks are required to ensure guests and owners are happy.

 There Are Other Ways To Reduce Risk: Discrimination Is Absolute Useless As A Measure!

The age of people, their sexual orientation, the colour of their skin, their physical inabilities, etc. do not define if they will trample your home, or expose you to risk. 

 Risk comes in all possible disguises.   
Read more on vetting guests

You can set an age limit for kids. But that’s about it. You can share liability risks. But only the guest can decide on your honest rules and warnings that will lower expectations.

Today, with Airbnb-homeowner and guest reviews you  get a legal way to discriminate between good and bad 

Consider Transparency As Your Risk Reducing Measure!

Bad Airbnb guests have previous public reviews. And if they are not good you don’t have to accept their booking. If they have no reviews you can try and qualify them. But  there is no obligation to accommodate zero-reviewed-guest. .

We have found the change in guests behaviour pre and post the arrival of Airbnb significant. In the past guests would have very little respect. Today they care. Even owners have jacked up their offering.  Because no one gets away with bad stuff today.  

Transparency: Guests do care about their public profile.

The solution today is not discrimination; the real issue is rather: from which marketing site does the guest originate from? If the guest is an Airbnb referral the risk is less than when compared to any other website where there are no social profile risks | no real transparency.

NOTE: There is no foolproof way. Things can go wrong. And the way this world operates it will go wrong. But we should always try to minimise risk. 

 

 

 

This answer is specific to owners who only rent out during school holidays

Here are some of the responsibilities of the domestic. For any deviation, the appointed manager must be notified immediately.  Below are 15 minimum functions for the domestic.   Available to Agency.CapeHolidays homeowners and management staff. 

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Be friendly, be accommodating, be FIRM!

We want a 5 Star review but our integrity is not for sale.

Excellent question;

What is Airbnb property management?

An Airbnb Property Management company provides a service to accommodation owners who would like to generate income from their accommodation but are either not able to manage the home themselves or they are not interested in management and marketing.

 

What Is the Airbnb Management Criteria I should  Consider Before I Decide? 

  1. An Airbnb Property Management company should provide a proven track record of Airbnb marketing success; this is measured in the average review scores. In general lookout for Airbnb Management companies with an average score above 4.8 out of 5 ? (FAQ SuperHost).
  2. These management companies should be SuperHosts. 
  3. How do they charge for Airbnb management? Do they charge a retainer or do they charge per incident? If the cost per incident you only pay if need. We have found management retainers make Airbnb agents lazy as they make money even if the home does not rent out. In our case, we only generate an income if the house generates an excellent income.  So the owner wins when we do a great job marketing on Airbnb.  . (FAQ What you are paying for..)
  4. Occupancy. Any Airbnb agency can promise you the sky to get the business. It’s like a real estate agent offering you a high suggested selling price to get the mandate. This is wrong.  Airbnb agents worth their salt must have a higher occupancy than the norm.  In Cape Town, we run between 25 and 50% higher. (FAQ Maximise Income).
  5. Rates: Any Airbnb management company selling their business on high rates is a red flag. Overselling will not work. As an agency we manage to ensure we get 5 ? reviews, so that occupancy can increase, meaning demand increases and only then do we increase rates. 
  6. Management and marketing are major functions. Airbnb property management? includes maintaining and improving the home, liaison with guests, welcoming and greeting guests, sorting out issues.
  7. Marketing is useless without 5 ? management. Marketing includes but is not limited to setting Airbnb marketing best policies to maximize income by attracting exceptional guests; setting rates to maximize income through occupancy, minimum stay rules, cancellation policies, and others. 
  8. Financial reporting. How do the Airbnb Agency report income and expenses, when and how regularly are you paid? Once a month or when the reservation is paid? We pay within 24 hours of receiving payment. (FAQ Cash Flow Reporting)

Agency.CapeHolidays.info is one of many Airbnb management companies Cape Town. It’s your choice. Obviously. But do your homework. 

Agency.CapeHolidays.info is an Airbnb property management company with offices in Simonstown and Green Point.

You can look at Cape Town suburbs where we manage here



Yes. Unfortunately, agreements are to keep the bad guys in line. 90% of people are trustworthy. The problem is complicated 10%. And we need to clarify very important clauses. Clarifying them with our T&Cs sets the scene explaining the rules we try to adhere to. Our ultimate aim is to protect the guest, you and us. But that’s the foundation from where we aim to make all interested parties happy. This is not easy. But we must start at the bottom and then work towards success.
Some of our T&C clauses ar set in stone. A few are negotiable to suit your unique needs. We believe it best for you to read our FAQs, the read the T&Cs and then ask questions. We have two T&Cs; one for owners who only rent only during school holidays and other renting out during the year. These two groups have unique needs.
Read the Agency CapeHolidays Owner T&Cs here.

Explain instant booking and benefits

Instant Booking is one of the features hosts don’t really have an option with. Airbnb gives you another option where guests can first discuss a booking. But still, you cannot decline if you don’t have a very good reason. And guests don’t like being rejected when your calendar shows availability. And if we cancel the hosts will never keep their status as a SuperHost (see more). 

Instant book has two possible aspects: 

  1. Guests book immediately. They don’t need to enquire. 
  2. It does not mean guests stay instantly. Book now and stay within the next hour. No. We set what’s called a minimum notification period. For example, depending on the home, we set 24, 48 hours up to 7 days notice is required before they can stay. BTW: We also set prep days before and after a booking. We can set one, two days, etc. 

Let’s get to the details:

  • Instant booking means we must ensure 100% integrity of the calendar.
  • Any verified guest can reserve the accommodation immediately if the calendar shows availability. 
  • Any guest who instantly reserves do this by accepting our rules we set with the owner and the rules (T&Cs) by the booking sites like; Airbnb and Booking.com. 
  • All reservations must be accepted by the owner as he appointed us to do it per our T&Cs.
  • CapeHolidays don’t check availability with the owner before a guest do an instant reservation. 
  • But what about owner reservations? The owner agreed to first check availability with the agent at all times and only then reserve the accommodation for his own use.  
  • Owners cancelling guest reservations: cancellations carry no owner penalties only if the cause is a major disaster or something out of reasonable control. 
  • Owners ending/cancelling the agreement do it in writing. All current/confirmed reservations are honoured. Any owner not communicating the cancellation of the agreement will honour future bookings. If these are not communicated and/or honoured the owner is liable for penalties. 
  • All websites like Airbnb and Booking.com do instant bookings. This increases the chances of getting reservations. Read about Airbnb Instant Book here
  • Instant Booking Objections: Uninformed owners believe instant-book is a way to book riff-raff. Far from it. Airbnb is good but dominating force. (Either you don’t get bookings, or you are aware of their dominance and work accordingly). Instant-book not only works because of the psychology behind it, it also allows hosts to set up triggers to block bad guests with no or few reviews who cannot book instantly. We also can ask the quests to give us qualifying answers. If they fail you can cancel penalty-free. On the other side for enquiries first; if you opt for enquiry first you are looked upon as a judge; do you cancel because of prejudice? People do. You are too fat, too ugly, too white etc. Airbnb, therefore, limits the rejection of non-instant bookings; you justify your case for a non-instant booking rejection; if you reject too many you get kicked off. There are risks in any business. (If the kitchen is too hot don’t become a cook).

Read Why Are You Not Keeping Us Informed On The Pipeline Of Bookings?

What the above means is that everything works extremely well if the agent can ensure 100% calendar integrity. As agents or hosts, we cannot do our business best without instant booking


Here’s a typical email from a worried owner.

Just one question.  With instant booking, how do we vet the client? 

I would first like to find out who they are etc.  I have heard nightmare stories of houses being let and then the owners not being able to get the short term tenants out again.

Can I opt out of the Instant Booking option?


We don’t ever recommend not using Instant Book.
Obviously, there are risks. We must take the route less likely to bring us in to trouble. But risks will always be there. It’s not an Airbnb issue. It’s the nature of humans. There will always be dudes out there to try and fool us.
Instant bookings are complicated psychological triggers which bring Airbnb etc more money because people are eager to book. Take this away and you get less bookings. Airbnb does not like that. They promote Instant Book. If they have 200 homes in Rondebosch and 100 are instant book they place the instant books on the first page.
Therefore……
Airbnb made it easier to cancel an instant booking that an enquiry. Look at Airbnb using “penalty-free if you’re ever uncomfortable” under instant booking. They must qualify as follows for instant booking:
From the Airbnb site:
Instant Book
Guests who meet all your requirements can book instantly. Others will need to send a reservation request. You can cancel 100% penalty-free if you’re ever uncomfortable with a reservation.

Guests who can book instantly must:

  • Meet Airbnb requirements
  • Agree to your House Rules & Expectations
  • Acknowledge that Airbnb homes can be different from hotels

Guest Requirements

Profile photo

If you turn on this requirement, you’ll be able to see guests’ profile photos after a booking is confirmed, but not before. It’s turned on.

Government-issued ID (Instant book only) It’s on.

Require guests to submit government ID to Airbnb in order to Instant Book. If they don’t meet this requirement, they will send a request instead.

Recommendation from other hosts (Instant book only) It’s on.
Require guests to have recommendations from other Airbnb hosts and no negative reviews. If they don’t meet this requirement, they will send a request instead.

House rules

Suitable for children (2-12 years)

You can decide to restrict guests with children from booking if there are features that are dangerous for children or there’s a risk of property damage. Learn more

Suitable for infants (under 2 years)
You can decide to restrict guests with infants from booking if there are features that are dangerous for infants or there’s a risk of property damage. Learn more
Pets allowed NO

You can limit guests from bringing pets, but you must reasonably accommodate guests that might bring an assistant animal. Learn more

Smoking allowed NO
Events allowed NO
The following is a flexible list of Host rules:
– No Parties allowed
– Pets live on the property during the year but not while you are there
– The pool has no cover and guests take full responsibility for open pool
– No overnight guests.
– No loud noise after 10:00 pm.
– Have fun and respect your neighbours.
– After 6 pm arrival at R350 cash on arrival.
– Domestic worker rules:________

 


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