How To School Holiday Rent My Cape Town Home- FAQs | Cape Town Airbnb Management Agency
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How To School Holiday Rent My Cape Town Home- FAQs

How To School Holiday Rent My Cape Town Home- FAQs

Local Cape Town schools have a six-week break during December and January. For those who own a nice home in Cape Town, this is an opportunity to earn extra income by renting their property while the owner takes a break.

Many Cape Town “school holiday” owners want to rent their home but they don’t know-how. They think they will need to take care of it themselves. They also think it may be difficult to charge correct rates, so they are unsure about the best way to do this. But there is help! There are people with them.

You can read that it’s a difficult task to match the expectations of “school holiday” owners, and the impact of expecting guests (with a managing agent if you want to use one).

When managing an annually available Cape Town holiday home, feedback loops vary–the house becomes more guest-ready or foolproof. Owners also learn everything there is to know about their property. The same is not true for infrequent owners and thorough checks are required to ensure guests and owners are happy.

 There Are Other Ways To Reduce Risk: Discrimination Is Absolute Useless As A Measure!

The age of people, their sexual orientation, the colour of their skin, their physical inabilities, etc. do not define if they will trample your home, or expose you to risk. 

 Risk comes in all possible disguises.   
Read more on vetting guests

You can set an age limit for kids. But that’s about it. You can share liability risks. But only the guest can decide on your honest rules and warnings that will lower expectations.

Today, with Airbnb-homeowner and guest reviews you  get a legal way to discriminate between good and bad 

Consider Transparency As Your Risk Reducing Measure!

Bad Airbnb guests have previous public reviews. And if they are not good you don’t have to accept their booking. If they have no reviews you can try and qualify them. But  there is no obligation to accommodate zero-reviewed-guest. .

We have found the change in guests behaviour pre and post the arrival of Airbnb significant. In the past guests would have very little respect. Today they care. Even owners have jacked up their offering.  Because no one gets away with bad stuff today.  

Transparency: Guests do care about their public profile.

The solution today is not discrimination; the real issue is rather: from which marketing site does the guest originate from? If the guest is an Airbnb referral the risk is less than when compared to any other website where there are no social profile risks | no real transparency.

NOTE: There is no foolproof way. Things can go wrong. And the way this world operates it will go wrong. But we should always try to minimise risk. 

 

 

 

Initially, owners may want to use their own maintenance teams. But they quickly realise their team many be great but not as responsive as critical- and frustrated guests expect. Time frustrates! And more so when guests are on holiday. You either fix it now or get a bad review. From 2009 we have learned the hard way and have a team subcontracting-maintenance-providers who don’t argue. If we call they jump. And high.  
We have two scenarios for owners wanting to clean their own homes:
  • Owner Cleaning After Staying: The owner stays regularly. She wants us to do the management cleaning when guests stayed as well as marketing. She wants to save a few bucks by using her staff to clean when they depart.
  • The Owner Manage All Guests: The owner wants us to do the marketing, guest vetting and administration and she will manage the guest at her location.

Owner Cleaning After Staying:

This is a high-risk solution to saving a few bucks.

We can understand why owners may want to do their own cleaning. Other new owners also wanted to do this. But they quickly learned that we carry the can. If there is a mistake, we cannot tell guests that the owners cleaned. We are the only ones responsible.

Your maid may be good. But is her “good” good enough for us? Or let me rephrase; is her “good” good enough for the guest? We are excessively concerned with minor cleaning details.

The review scores she gets measured are her ultimate measure. And 5-star is the least we expect. We cannot leave it to chance to let anyone clean on our behalf.

We may find a solution if the host agrees; the host will do a thorough quality check supervising the cleaner a few times (at call out fee). If our host trusts the cleaner, we may agree to the owner’s cleaning.

We agree with the owner managing her own home with her own staff in exceptional situations. It is critical that we agree with the owner on the standards guests expect. The past record of owner-managed homes is not exactly what guests and CapeHolidays expected.

The Owner Manage All Guests

Guests score SuperHost CapeHolidays at 4.9 out of 5. And owner-managed homes score less. If they consistently score 4.7 out 5 or less we will have to correct the issue with the owner in no uncertain terms or cancel our agreement.

When the owner is directly involved with the full management and we only communicate with the owner, then it can work. And it’s working at 8 homes.

But when owners appoint a third party, it becomes a problem. This third party becomes a proxy owner.
When we manage the home and a third party (appointed by the owner) has access to the home; this is a recipe for disaster. The third-party causes friction between CapeHolidays and the owner in most cases.
To date, this arrangement has never worked. And we will not be interested in managing the accommodation with such a third party arrangement. If this third party reports to us, get paid by us and fired if necessary, we may agree.

 

In the hospitality business the motto is:

Act Fast Or Feel The Brunt Of Guest Revenge! Experience Airbnb Agent
Why Keep A Management Kitty?

The mandate we agreed with the owner is to do everything within reason to get a 5-star review. We can never use the excuse,  “Guest, please wait for 24 hours, as we cannot get hold of the owner to okay replacing the geyser”. 

If we cannot authorize work, in an emergency with our proven and trusted workmen, then the owner is not really committed to us and our aims with the home.

Most emergencies we may get hold of the owner immediately but if we cannot we must act. Immediately.

Guests don’t mind that things can go wrong. But they hate it when you don’t really care. Their only measure of how much you care is how quick you act!Experience Airbnb Agent

This is not the question you should ask CapeHolidays. We suggest you read what our guests and owner have to say about us.

  1. See what our Airbnb guest said about our Cape Town Accommodation here.
  2. We are SuperHosts because we do well. See the criteria for SuperHosts here. See the above link to see our SuperHost badge.
  3. We are not driven to be the biggest or largest Accommodation Agency in Cape Town. Our only drive is to be the best. This mindset is critical for our peace of mind and our homeowners and 1000s of guests.
  4. Why would more than 50 owners in and around Cape Town allow us to manage their accommodation? We must be doing something right. 
  5. Why would we be in this business from 2009 if we were to not trustworthy?
  6. Why would owners recommend us if we were not remarkable? See this redacted email we received from an owner wanting an Airbnb accommodation agent in Simonstown.

I hope you don’t mind but I was given your details by Carol, who says that you look after and manage her house in Simonstown. We recently bought a house in Simons Town. We intend to let our the house via Airbnb or Booking.com and wanted to make contact with you to see whether you would be interested in managing it for us. Owner