FAQ: Agency.CapeHolidays Management Services
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FAQ’s New owners are concerned, initially, with the daily rates we set. “Set the Airbnb rates high and I am happy. Rates are my measure of success!” For example, I got this email from a new owner, after we notified him of his second booking. I would have expected the going rate to be higher late in November….but I know you guys know what you are doing. Although he says we know what we do, he is concerned. Correctly so. And most owners, initially, feel the same way. Only high rates will ease their minds. But after they realise we are stacking snow, hand upon hand, building trust they get the idea. Who can stop a snowball of trust? Eventually, they happily bank a lot of money as the trust-snowball gets momentum and picks up speed. Patience is the name of the game. We must crawl before we walk. Unfortunately, rates are not based on fact. It’s based on the time for guests to take action (speed to book or lack thereof – more below), the level of trust you established (reviews for example), perception etc. At the moment your new house has no reviews and therefore no trust. No guest will take action (book your home) without an incentive. Why Would An Airbnb Guest Be Your Guinea Pig? Guests do not book willy nilly. They base their decisions on the ratings by other guests – positive reviews, Superhost status. Do they like the features, the photos, and the rates? There are more, like cancelation policies, etc. You can have it all but with no reviews, your home will come second when compared to similar homes with many reviews. Therefore, you really don’t have much of a choice but to make it more attractive and your only ally – competitive rates. This means you can bring guests to take action faster with rates you may perceive as uncomfortable. At ground zero you are buying reviews. You are paying a price to get trust. Our only aim is to focus on achieving higher annual income. This will change your mindset. You now focus on the long term. One solid hand of snow at a time. Let’s talk time/speed …. The issue with maximizing rates, in isolation, is it ignores time-to-take-action – speed at which you get or don’t get bookings (more below) . High rates are useless if over time you get no bookings. Consider the “slower and faster” time to take action scenario: Use Feedback From Time-To-Action! We are getting feedback from both above. Action speeds up, due to high demand, we can conclude: Our Airbnb rates are too low and we can now increase. If we cannot increase now we will increase the rates for the same time next year. Slowly over time, as we collect more reviews, increase occupancy we tweak the rates upwards. And the owner is happy. If demand slows down we start all over again by reducing rates until guests start taking action faster. And slowly work our way up again. On the other hand; if you are focusing on high rates you may impress your neigbours but not your bank manager. Allow us to do what we do best; focus on time to take action, get bookings and reviews and accumulate. Based on these multipliers we will get better than competitive rates. Why? As we build trust the time to take action reduces (higher demand) and due to demand, we increase the rates. Over time the tortoise wins the race. Patience is the game now. Win Unhassles Airbnb eBook & Plus Advice Worth R10000 Nothing else and nothing less. We are all nice people with a twist. Some twists are not pleasant. Therefore being nice when we have to write an honest negative review is not easy. But it must be done. Unfortunately, when we give the guests a dishonest positive review we defy the objective of building trust. Future hosts depend on an honest review from previous hosts. You depend on it. As they say, “what goes around comes around”. We have had a case where 4 guys booked into a home with 4 great reviews. They were proper con artists and had parties every night. The last night they had [arranged?] a break-in . This puts the owner on the spot and he does not want a bad review with comments about a break-in. And then the hosts either not review they guys or shake hands and agree to share only positive stuff. Well. We did not. We said they are not recommended. And we blocked them. BTW: These guests never laid a complaint with Airbnb or the police. Who would not complain after a break-in? Odd. And we expect our owners who manage to give us the truth as we know you want us to only send you good guys. When you review a guest consider the following criteria: I never thought about this objection until I got a potential owner who said to me, “I want professionals to manage my mother’s home in Muizenberg, but I don’t want an impersonal corporate company to run it!” Never in my worst dream did I expect this judgment. Unfortunately, she never read our FAQs and 100’s of 5 star reviews. New owners are concerned, initially, with the daily rates we set. “Set the Airbnb rates high and I am happy. Rates are my measure of success!” For example, I got this email from a new owner, after we notified him of his second booking. I would have expected the going rate to be higher late in November….but I know you guys know what you are doing. Although he says we know what we do, he is concerned. Correctly so. And most owners, initially, feel the same way. Only high rates will ease their minds. But after they realise we are stacking snow, hand upon hand, building trust they get the idea. Who can stop a snowball of trust? Eventually, they happily bank a lot of money as the trust-snowball gets momentum and picks up speed. Patience is the name of the game. We must crawl before we walk. Unfortunately, rates are not based on fact. It’s based on the time for guests to take action (speed to book or lack thereof – more below), the level of trust you established (reviews for example), perception etc. At the moment your new house has no reviews and therefore no trust. No guest will take action (book your home) without an incentive. Why Would An Airbnb Guest Be Your Guinea Pig? Guests do not book willy nilly. They base their decisions on the ratings by other guests – positive reviews, Superhost status. Do they like the features, the photos, and the rates? There are more, like cancelation policies, etc. You can have it all but with no reviews, your home will come second when compared to similar homes with many reviews. Therefore, you really don’t have much of a choice but to make it more attractive and your only ally – competitive rates. This means you can bring guests to take action faster with rates you may perceive as uncomfortable. At ground zero you are buying reviews. You are paying a price to get trust. Our only aim is to focus on achieving higher annual income. This will change your mindset. You now focus on the long term. One solid hand of snow at a time. Let’s talk time/speed …. The issue with maximizing rates, in isolation, is it ignores time-to-take-action – speed at which you get or don’t get bookings (more below) . High rates are useless if over time you get no bookings. Consider the “slower and faster” time to take action scenario: Use Feedback From Time-To-Action! We are getting feedback from both above. Action speeds up, due to high demand, we can conclude: Our Airbnb rates are too low and we can now increase. If we cannot increase now we will increase the rates for the same time next year. Slowly over time, as we collect more reviews, increase occupancy we tweak the rates upwards. And the owner is happy. If demand slows down we start all over again by reducing rates until guests start taking action faster. And slowly work our way up again. On the other hand; if you are focusing on high rates you may impress your neigbours but not your bank manager. Allow us to do what we do best; focus on time to take action, get bookings and reviews and accumulate. Based on these multipliers we will get better than competitive rates. Why? As we build trust the time to take action reduces (higher demand) and due to demand, we increase the rates. Over time the tortoise wins the race. Patience is the game now. Win Unhassles Airbnb eBook & Plus Advice Worth R10000 I never thought about this objection until I got a potential owner who said to me, “I want professionals to manage my mother’s home in Muizenberg, but I don’t want an impersonal corporate company to run it!” Never in my worst dream did I expect this judgment. Unfortunately, she never read our FAQs and 100’s of 5 star reviews. Nothing else and nothing less. We are all nice people with a twist. Some twists are not pleasant. Therefore being nice when we have to write an honest negative review is not easy. But it must be done. Unfortunately, when we give the guests a dishonest positive review we defy the objective of building trust. Future hosts depend on an honest review from previous hosts. You depend on it. As they say, “what goes around comes around”. We have had a case where 4 guys booked into a home with 4 great reviews. They were proper con artists and had parties every night. The last night they had [arranged?] a break-in . This puts the owner on the spot and he does not want a bad review with comments about a break-in. And then the hosts either not review they guys or shake hands and agree to share only positive stuff. Well. We did not. We said they are not recommended. And we blocked them. BTW: These guests never laid a complaint with Airbnb or the police. Who would not complain after a break-in? Odd. And we expect our owners who manage to give us the truth as we know you want us to only send you good guys. When you review a guest consider the following criteria: |
