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FAQ

FAQ: Agency.CapeHolidays Management Services

These FAQ’s are listed from the most popular as read by readers.

FAQ’s

How and when will I be paid?

One day after the arrival of the guests you get paid. The only thing to take note of is Tripadvisor and the sites it uses. Tripadvisor make guests pay in USA dollars. And only pay us 1 day after arrival. Due to exchange rate fluctuations, the amount paid may be slightly different from the one we quoted you – we quote you in rands at the time of the booking.  

Within 24 of a reservation, you’ll receive an email titled Confirmed Booking.  We share the following reservation info:

  • Name of guest
  • Dates
  • Number of guests
  • Amount to be paid to you.

And the CONFIRMED BOOKING may not be changed or canceled by the owner or CapeHolldays. 

Depending on the BOOKING SITE’s T&Cs we may only receive the money one day after arrival. 

Obviously, these bookings can be canceled; due to lack of payment or cancellations as per T&Cs

Why Keep A Management Kitty?

More on emergency breakdowns
Owner-only-kitty is kept to cover management costs. We must correct an issue (maintenance, DSTV, electricity, gas, or other) when it occurs.
  1. A few owners tend to forget to pay their monthly accounts. When this happens you don’t want to let the guests suffer because the owner is asleep.
  2. Other times, maintenance is required, and getting money from the owner to pay or waiting for a booking to pay is not clever.

Note: Your Cash Flow statement is up to date 24/7 and shows you at any time what is in the kitty and what money is outstanding at any time.

kittyairbnb

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