Call Us Today: +27-82-955 6464

FAQ

FAQ: Agency.CapeHolidays Management Services

FAQ’s

FAQs: Accommodation Profitability (1)

Great question.

If You Can Do It! Do It!

The Question is Can You? Or  Do You Want To?  

More on the topic
Should I list With A SuperHost?
Must Read: What do we provide for the commission we take?

If you can list your accommodation on Airbnb and manage it yourself then it’s best you do it yourself because;

  1. Your Airbnb management costs (change over cost) should be less as you will not have to pay to use our professional SuperHost Cape Town Airbnb management services.
  2. You will have to perform at least 20% better the Cape Town average occupancy.
  3. You may have a lot of free time and this can be an adventurous challenge to try out.
  4. You may prefer to control who has access to your home as many homeowners don’t like being told by an agency how it should be done.

On the other hand an Airbnb Agent in Cape Town like Agency.Capeholidays may assist you better if the following are important?

  1. From day one your home – if qualified – is in the hands of a trusted Cape Town SuperHost (read more here) with nearly 1000 5 star reviews.
  2. I said, above, we at least get 20% more than the Cape Town norm. If it’s an extraordinary excellent home it may even do better. Have a look at Mbali at 87% occupancy where the norm is 34% by other hosts, Mbali was 40% when we took it over from another agency and then 27 days booked for December. Obviously I choose one of the best homes to share with you.  airbnboccupancycapetown
  3. Yes, the change over costs will be higher but your home is in the hands of professional Airbnb agents or Airbnb SuperHosts.
  4. Flexibility, liaison and personal availability 24/7; you will not have to worry about going away and being online all day long answering guests, liaising with guests or handling critical guests.

After all that is said and done; we believe it’s better for a Cape Town homeowner to try to become a SuperHost if they believe they have the time and attitude. If not, they may always feel a bit of resentment and that will not be ideal for our Agent & Owner relationship. We have been there. It’s not ideal. But when we have mutual trust we make a winning team.  

Did you find this FAQ helpful?
0
0

FAQ's About Airbnb (4)

Great question.

If You Can Do It! Do It!

The Question is Can You? Or  Do You Want To?  

More on the topic
Should I list With A SuperHost?
Must Read: What do we provide for the commission we take?

If you can list your accommodation on Airbnb and manage it yourself then it’s best you do it yourself because;

  1. Your Airbnb management costs (change over cost) should be less as you will not have to pay to use our professional SuperHost Cape Town Airbnb management services.
  2. You will have to perform at least 20% better the Cape Town average occupancy.
  3. You may have a lot of free time and this can be an adventurous challenge to try out.
  4. You may prefer to control who has access to your home as many homeowners don’t like being told by an agency how it should be done.

On the other hand an Airbnb Agent in Cape Town like Agency.Capeholidays may assist you better if the following are important?

  1. From day one your home – if qualified – is in the hands of a trusted Cape Town SuperHost (read more here) with nearly 1000 5 star reviews.
  2. I said, above, we at least get 20% more than the Cape Town norm. If it’s an extraordinary excellent home it may even do better. Have a look at Mbali at 87% occupancy where the norm is 34% by other hosts, Mbali was 40% when we took it over from another agency and then 27 days booked for December. Obviously I choose one of the best homes to share with you.  airbnboccupancycapetown
  3. Yes, the change over costs will be higher but your home is in the hands of professional Airbnb agents or Airbnb SuperHosts.
  4. Flexibility, liaison and personal availability 24/7; you will not have to worry about going away and being online all day long answering guests, liaising with guests or handling critical guests.

After all that is said and done; we believe it’s better for a Cape Town homeowner to try to become a SuperHost if they believe they have the time and attitude. If not, they may always feel a bit of resentment and that will not be ideal for our Agent & Owner relationship. We have been there. It’s not ideal. But when we have mutual trust we make a winning team.  

Did you find this FAQ helpful?
0
0

As you may have read, Agency.CapeHolidays.Info kicked off during 2009.

During this time we have had a few experiences we would not wish upon our worst enemies. Luckily we can count these bad experiences on two hands.

Some ridiculous, some funny and others; close to madness. Use the links below to read more.

 

 

 

Did you find this FAQ helpful?
0
0

All Airbnb guests should be reviewed fairly, firmly and truthfully by hosts.

Nothing else and nothing less.

We are all nice people with a twist. Some twists are not pleasant. Therefore being nice when we have to write an honest negative review is not easy. But it must be done. 

Unfortunately, when we  give the guests a dishonest positive review we defy the objective of building trust.  Future hosts depend on an honest review from previous hosts. You depend on it. 

As they say,

“what goes around comes around”. 

We have had a case where 4 guys booked into a home with 4 great reviews. They were proper con artists and had parties every night. The last night they had [arranged?] a  break-in . This puts the owner on the spot and he does not want a bad review with comments about a break-in. And then the hosts either not review they guys or shake hands and agree to share only positive stuff. 

Well. We did not. We said they are not recommended. And we blocked them. 

BTW: These guests never laid a complaint with Airbnb or the police. Who would not complain after a break-in? Odd. 

And we expect our owners who manage to give us the truth as we know you want us to only send you good guys. 

When you review a guest consider the following criteria:

  • Overall experience. Overall, how the guest?
  • Cleanliness. Did the guest leave the place in a reasonable state?
  • Communication. How well did they communicate before and during the stay? 
  • Check-in. How well did they adhere to check-in procedure? 
  • House rules: how well did they follow the house rules?

 

Did you find this FAQ helpful?
0
0
airbnb-foolproof-audit

 Underestimate The Ingenuity of Complete Fools.    

This is really well said. In the Airbnb shorter rental business we cannot be more vigilant to the ingenuity of complete fools
When I use the word fool it’s not intended as a judgment; the intention is to rather say, ignorant person. Ignorant in its actions and choices. And these actions and decisions can be the  cause of serious damages and costs .  
All we need is to do what is reasonable to counteract these fools. Understanding we will never cover all ingenuity of complete fools. We, therefore, those owners do a foolproof audit. And keep on fine-tuning it. 

List of possible issues to recover during your foolproof audit.

Fool Proof Checks

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

In general, you want to replace expensive things with quality but easily replaceable items.
The most critical of these listed issues must be shared to your manager to add to the listing, where guests book as they must take responsibility for staying knowing about potential risks, and in your house manual and rules.
Did you find this FAQ helpful?
0
0

FAQs: T&Cs | Rules | Protection (4)

In exceptional situations, we agree to the owner managing her own home with her own staff. It is critical that we agree with the owner on the standards guests expect. The past record of owner-managed-homes is not exactly what guests and CapeHolidays expected.
As you may know, guests score SuperHost CapeHolidays at 4.9 out of 5. And owner-managed-homes score less. If they consistently score 4.7 out 5 or less we will have to correct the issue with the owner in no uncertain terms or cancel our agreement.
When we manage the home and a third party (appointed by the owner) have access to the home; this is a recipe for disaster. In most cases, the third party causes friction between CapeHolidays and the owner. To date, this arrangement has never worked. And we will not be interested in managing the accommodation with such a third party arrangement. If this third party report to us, get paid by us and can be fired by us we may agree.
Did you find this FAQ helpful?
0
0

As you may have read, Agency.CapeHolidays.Info kicked off during 2009.

During this time we have had a few experiences we would not wish upon our worst enemies. Luckily we can count these bad experiences on two hands.

Some ridiculous, some funny and others; close to madness. Use the links below to read more.

 

 

 

Did you find this FAQ helpful?
0
0

This answer is specific to owners who only rent out during school holidays

Here are some of the responsibilities of the domestic. For any deviation, the appointed manager must be notified immediately.  Below are 15 minimum functions for the domestic.   Available to Agency.CapeHolidays homeowners and management staff. 

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

Be friendly, be accommodating, be FIRM!

We want a 5 Star review but our integrity is not for sale.

Did you find this FAQ helpful?
0
0
airbnb-foolproof-audit

 Underestimate The Ingenuity of Complete Fools.    

This is really well said. In the Airbnb shorter rental business we cannot be more vigilant to the ingenuity of complete fools
When I use the word fool it’s not intended as a judgment; the intention is to rather say, ignorant person. Ignorant in its actions and choices. And these actions and decisions can be the  cause of serious damages and costs .  
All we need is to do what is reasonable to counteract these fools. Understanding we will never cover all ingenuity of complete fools. We, therefore, those owners do a foolproof audit. And keep on fine-tuning it. 

List of possible issues to recover during your foolproof audit.

Fool Proof Checks

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

In general, you want to replace expensive things with quality but easily replaceable items.
The most critical of these listed issues must be shared to your manager to add to the listing, where guests book as they must take responsibility for staying knowing about potential risks, and in your house manual and rules.
Did you find this FAQ helpful?
0
0

Management FAQs (7)

In exceptional situations, we agree to the owner managing her own home with her own staff. It is critical that we agree with the owner on the standards guests expect. The past record of owner-managed-homes is not exactly what guests and CapeHolidays expected.
As you may know, guests score SuperHost CapeHolidays at 4.9 out of 5. And owner-managed-homes score less. If they consistently score 4.7 out 5 or less we will have to correct the issue with the owner in no uncertain terms or cancel our agreement.
When we manage the home and a third party (appointed by the owner) have access to the home; this is a recipe for disaster. In most cases, the third party causes friction between CapeHolidays and the owner. To date, this arrangement has never worked. And we will not be interested in managing the accommodation with such a third party arrangement. If this third party report to us, get paid by us and can be fired by us we may agree.
Did you find this FAQ helpful?
0
0

Great question.

If You Can Do It! Do It!

The Question is Can You? Or  Do You Want To?  

More on the topic
Should I list With A SuperHost?
Must Read: What do we provide for the commission we take?

If you can list your accommodation on Airbnb and manage it yourself then it’s best you do it yourself because;

  1. Your Airbnb management costs (change over cost) should be less as you will not have to pay to use our professional SuperHost Cape Town Airbnb management services.
  2. You will have to perform at least 20% better the Cape Town average occupancy.
  3. You may have a lot of free time and this can be an adventurous challenge to try out.
  4. You may prefer to control who has access to your home as many homeowners don’t like being told by an agency how it should be done.

On the other hand an Airbnb Agent in Cape Town like Agency.Capeholidays may assist you better if the following are important?

  1. From day one your home – if qualified – is in the hands of a trusted Cape Town SuperHost (read more here) with nearly 1000 5 star reviews.
  2. I said, above, we at least get 20% more than the Cape Town norm. If it’s an extraordinary excellent home it may even do better. Have a look at Mbali at 87% occupancy where the norm is 34% by other hosts, Mbali was 40% when we took it over from another agency and then 27 days booked for December. Obviously I choose one of the best homes to share with you.  airbnboccupancycapetown
  3. Yes, the change over costs will be higher but your home is in the hands of professional Airbnb agents or Airbnb SuperHosts.
  4. Flexibility, liaison and personal availability 24/7; you will not have to worry about going away and being online all day long answering guests, liaising with guests or handling critical guests.

After all that is said and done; we believe it’s better for a Cape Town homeowner to try to become a SuperHost if they believe they have the time and attitude. If not, they may always feel a bit of resentment and that will not be ideal for our Agent & Owner relationship. We have been there. It’s not ideal. But when we have mutual trust we make a winning team.  

Did you find this FAQ helpful?
0
0

As you may have read, Agency.CapeHolidays.Info kicked off during 2009.

During this time we have had a few experiences we would not wish upon our worst enemies. Luckily we can count these bad experiences on two hands.

Some ridiculous, some funny and others; close to madness. Use the links below to read more.

 

 

 

Did you find this FAQ helpful?
0
0

Typical Airbnb House Rules.

The list below may be typical but only the minimum. Each homeowner must take this list and complete it specifically to their own home.

When owners have additional house rules the newly  updated listed must be emailed to Agency.CapeHolidays.Info where the agent  will add it to online listings of the property.

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.


The above list of minimum Airbnb House rules must be read by owners with the house manual, domestic person’s tasks and manager task manual.

Did you find this FAQ helpful?
0
0

This answer is specific to owners who only rent out during school holidays

Here are some of the responsibilities of the domestic. For any deviation, the appointed manager must be notified immediately.  Below are 15 minimum functions for the domestic.   Available to Agency.CapeHolidays homeowners and management staff. 

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

Be friendly, be accommodating, be FIRM!

We want a 5 Star review but our integrity is not for sale.

Did you find this FAQ helpful?
0
0

With compiled a proformal manual for you to adapt. The manual is not final. It’s the minimum required.

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

Did you find this FAQ helpful?
0
0
airbnb-foolproof-audit

 Underestimate The Ingenuity of Complete Fools.    

This is really well said. In the Airbnb shorter rental business we cannot be more vigilant to the ingenuity of complete fools
When I use the word fool it’s not intended as a judgment; the intention is to rather say, ignorant person. Ignorant in its actions and choices. And these actions and decisions can be the  cause of serious damages and costs .  
All we need is to do what is reasonable to counteract these fools. Understanding we will never cover all ingenuity of complete fools. We, therefore, those owners do a foolproof audit. And keep on fine-tuning it. 

List of possible issues to recover during your foolproof audit.

Fool Proof Checks

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

In general, you want to replace expensive things with quality but easily replaceable items.
The most critical of these listed issues must be shared to your manager to add to the listing, where guests book as they must take responsibility for staying knowing about potential risks, and in your house manual and rules.
Did you find this FAQ helpful?
0
0

School Holiday Owners (6)

In exceptional situations, we agree to the owner managing her own home with her own staff. It is critical that we agree with the owner on the standards guests expect. The past record of owner-managed-homes is not exactly what guests and CapeHolidays expected.
As you may know, guests score SuperHost CapeHolidays at 4.9 out of 5. And owner-managed-homes score less. If they consistently score 4.7 out 5 or less we will have to correct the issue with the owner in no uncertain terms or cancel our agreement.
When we manage the home and a third party (appointed by the owner) have access to the home; this is a recipe for disaster. In most cases, the third party causes friction between CapeHolidays and the owner. To date, this arrangement has never worked. And we will not be interested in managing the accommodation with such a third party arrangement. If this third party report to us, get paid by us and can be fired by us we may agree.
Did you find this FAQ helpful?
0
0

As you may have read, Agency.CapeHolidays.Info kicked off during 2009.

During this time we have had a few experiences we would not wish upon our worst enemies. Luckily we can count these bad experiences on two hands.

Some ridiculous, some funny and others; close to madness. Use the links below to read more.

 

 

 

Did you find this FAQ helpful?
0
0

Typical Airbnb House Rules.

The list below may be typical but only the minimum. Each homeowner must take this list and complete it specifically to their own home.

When owners have additional house rules the newly  updated listed must be emailed to Agency.CapeHolidays.Info where the agent  will add it to online listings of the property.

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.


The above list of minimum Airbnb House rules must be read by owners with the house manual, domestic person’s tasks and manager task manual.

Did you find this FAQ helpful?
0
0

This answer is specific to owners who only rent out during school holidays

Here are some of the responsibilities of the domestic. For any deviation, the appointed manager must be notified immediately.  Below are 15 minimum functions for the domestic.   Available to Agency.CapeHolidays homeowners and management staff. 

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

Be friendly, be accommodating, be FIRM!

We want a 5 Star review but our integrity is not for sale.

Did you find this FAQ helpful?
0
0

With compiled a proformal manual for you to adapt. The manual is not final. It’s the minimum required.

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

Did you find this FAQ helpful?
0
0
airbnb-foolproof-audit

 Underestimate The Ingenuity of Complete Fools.    

This is really well said. In the Airbnb shorter rental business we cannot be more vigilant to the ingenuity of complete fools
When I use the word fool it’s not intended as a judgment; the intention is to rather say, ignorant person. Ignorant in its actions and choices. And these actions and decisions can be the  cause of serious damages and costs .  
All we need is to do what is reasonable to counteract these fools. Understanding we will never cover all ingenuity of complete fools. We, therefore, those owners do a foolproof audit. And keep on fine-tuning it. 

List of possible issues to recover during your foolproof audit.

Fool Proof Checks

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

In general, you want to replace expensive things with quality but easily replaceable items.
The most critical of these listed issues must be shared to your manager to add to the listing, where guests book as they must take responsibility for staying knowing about potential risks, and in your house manual and rules.
Did you find this FAQ helpful?
0
0

All FAQs: Home Owner (8)

In exceptional situations, we agree to the owner managing her own home with her own staff. It is critical that we agree with the owner on the standards guests expect. The past record of owner-managed-homes is not exactly what guests and CapeHolidays expected.
As you may know, guests score SuperHost CapeHolidays at 4.9 out of 5. And owner-managed-homes score less. If they consistently score 4.7 out 5 or less we will have to correct the issue with the owner in no uncertain terms or cancel our agreement.
When we manage the home and a third party (appointed by the owner) have access to the home; this is a recipe for disaster. In most cases, the third party causes friction between CapeHolidays and the owner. To date, this arrangement has never worked. And we will not be interested in managing the accommodation with such a third party arrangement. If this third party report to us, get paid by us and can be fired by us we may agree.
Did you find this FAQ helpful?
0
0

Great question.

If You Can Do It! Do It!

The Question is Can You? Or  Do You Want To?  

More on the topic
Should I list With A SuperHost?
Must Read: What do we provide for the commission we take?

If you can list your accommodation on Airbnb and manage it yourself then it’s best you do it yourself because;

  1. Your Airbnb management costs (change over cost) should be less as you will not have to pay to use our professional SuperHost Cape Town Airbnb management services.
  2. You will have to perform at least 20% better the Cape Town average occupancy.
  3. You may have a lot of free time and this can be an adventurous challenge to try out.
  4. You may prefer to control who has access to your home as many homeowners don’t like being told by an agency how it should be done.

On the other hand an Airbnb Agent in Cape Town like Agency.Capeholidays may assist you better if the following are important?

  1. From day one your home – if qualified – is in the hands of a trusted Cape Town SuperHost (read more here) with nearly 1000 5 star reviews.
  2. I said, above, we at least get 20% more than the Cape Town norm. If it’s an extraordinary excellent home it may even do better. Have a look at Mbali at 87% occupancy where the norm is 34% by other hosts, Mbali was 40% when we took it over from another agency and then 27 days booked for December. Obviously I choose one of the best homes to share with you.  airbnboccupancycapetown
  3. Yes, the change over costs will be higher but your home is in the hands of professional Airbnb agents or Airbnb SuperHosts.
  4. Flexibility, liaison and personal availability 24/7; you will not have to worry about going away and being online all day long answering guests, liaising with guests or handling critical guests.

After all that is said and done; we believe it’s better for a Cape Town homeowner to try to become a SuperHost if they believe they have the time and attitude. If not, they may always feel a bit of resentment and that will not be ideal for our Agent & Owner relationship. We have been there. It’s not ideal. But when we have mutual trust we make a winning team.  

Did you find this FAQ helpful?
0
0

As you may have read, Agency.CapeHolidays.Info kicked off during 2009.

During this time we have had a few experiences we would not wish upon our worst enemies. Luckily we can count these bad experiences on two hands.

Some ridiculous, some funny and others; close to madness. Use the links below to read more.

 

 

 

Did you find this FAQ helpful?
0
0

All Airbnb guests should be reviewed fairly, firmly and truthfully by hosts.

Nothing else and nothing less.

We are all nice people with a twist. Some twists are not pleasant. Therefore being nice when we have to write an honest negative review is not easy. But it must be done. 

Unfortunately, when we  give the guests a dishonest positive review we defy the objective of building trust.  Future hosts depend on an honest review from previous hosts. You depend on it. 

As they say,

“what goes around comes around”. 

We have had a case where 4 guys booked into a home with 4 great reviews. They were proper con artists and had parties every night. The last night they had [arranged?] a  break-in . This puts the owner on the spot and he does not want a bad review with comments about a break-in. And then the hosts either not review they guys or shake hands and agree to share only positive stuff. 

Well. We did not. We said they are not recommended. And we blocked them. 

BTW: These guests never laid a complaint with Airbnb or the police. Who would not complain after a break-in? Odd. 

And we expect our owners who manage to give us the truth as we know you want us to only send you good guys. 

When you review a guest consider the following criteria:

  • Overall experience. Overall, how the guest?
  • Cleanliness. Did the guest leave the place in a reasonable state?
  • Communication. How well did they communicate before and during the stay? 
  • Check-in. How well did they adhere to check-in procedure? 
  • House rules: how well did they follow the house rules?

 

Did you find this FAQ helpful?
0
0

Typical Airbnb House Rules.

The list below may be typical but only the minimum. Each homeowner must take this list and complete it specifically to their own home.

When owners have additional house rules the newly  updated listed must be emailed to Agency.CapeHolidays.Info where the agent  will add it to online listings of the property.

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.


The above list of minimum Airbnb House rules must be read by owners with the house manual, domestic person’s tasks and manager task manual.

Did you find this FAQ helpful?
0
0

This answer is specific to owners who only rent out during school holidays

Here are some of the responsibilities of the domestic. For any deviation, the appointed manager must be notified immediately.  Below are 15 minimum functions for the domestic.   Available to Agency.CapeHolidays homeowners and management staff. 

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

Be friendly, be accommodating, be FIRM!

We want a 5 Star review but our integrity is not for sale.

Did you find this FAQ helpful?
0
0

With compiled a proformal manual for you to adapt. The manual is not final. It’s the minimum required.

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

Did you find this FAQ helpful?
0
0
airbnb-foolproof-audit

 Underestimate The Ingenuity of Complete Fools.    

This is really well said. In the Airbnb shorter rental business we cannot be more vigilant to the ingenuity of complete fools
When I use the word fool it’s not intended as a judgment; the intention is to rather say, ignorant person. Ignorant in its actions and choices. And these actions and decisions can be the  cause of serious damages and costs .  
All we need is to do what is reasonable to counteract these fools. Understanding we will never cover all ingenuity of complete fools. We, therefore, those owners do a foolproof audit. And keep on fine-tuning it. 

List of possible issues to recover during your foolproof audit.

Fool Proof Checks

Owner Only Protected Area

This content is password-protected. Ask for password on your mobile via WhatsApp Me HERE! OR try +828702004 Then please verify with your password to unlock the content.

In general, you want to replace expensive things with quality but easily replaceable items.
The most critical of these listed issues must be shared to your manager to add to the listing, where guests book as they must take responsibility for staying knowing about potential risks, and in your house manual and rules.
Did you find this FAQ helpful?
0
0

Previous

Next


Question Not Answered?
Ask here.