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FAQ: Agency.CapeHolidays Management Services

FAQ’s

FAQs: T&Cs | Rules | Protection (1)

CapeHoliday’s Accommodation Management Costs

    1. The explanation: cost drivers.

    2. Video: cash flow; income, expenses, reservations, payments and expense summaries.

    3. Add the Spreadsheet To Your Mobile Home Screen. 

 

Explanation of Costs.

Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain. 

Most Accommodation Management companies in Cape Town requires a fixed management fee per month.  In our case, we don’t.  We could not see why we need to charge owners a fee if there is no activity at the home. This is why our management fee is the cost per incident.

The major cost management drivers (change over cost) are:

  1. Meeting and greeting guests.
  2. Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.

How much are the actual incident fees? This depends on the home but the minimum is currently R350 per incident. But can be different depending on the house. It can change at any time. And owners will be informed if it does.

All costs; every-day running the home is not included. These not include fees are, but not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.

The change over cost is per booking. Each booking has at least one meet, greet, and clean. The variables costs are; laundry, consumables, extra service and window cleaning, upholstery- and carpet cleaning (if and when needed).

Every guest who books pays the total rate for the stay and an extra, one-off, change-over fee to cover most of the change-over cost but not all costs.

You may ask, “why does the change-over-fee not cover all the costs?” The problem is not that we can increase the change over fee but we must consider the total rate the guest is willing to pay. We, therefore, make the fee “just enough”. 

When we get paid by the guest we deduct our commission and pay you the total excluding the change-over fee. The change-over-fee is credited to your account. This means you get it but it’s not paid to you directly but used to cover costs. 

When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit. 

Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs. 

Let me summarise:

  1. The guest pays the rental fee plus a change-over fee.
  2. After we deduct our commission and we credit your account with the rental amount and the change-over fee. 
  3. When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account. 

The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.

Video Explaining CapeHoliday’s Accommodation Management Costs

Finding The Cash Flow Spreadsheet when you need it?

It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!

Steps:

  1. You get the Cash Flow via email from CapeHolidays
  2. Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
  3. It will open in Google Sheets.
  4. If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
  5. If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
  6. Now you have a button on your phone with access to the Cash Flow every minute of every day.

 

Did you find this FAQ helpful?
0
0

Management FAQs (2)

CapeHoliday’s Accommodation Management Costs

    1. The explanation: cost drivers.

    2. Video: cash flow; income, expenses, reservations, payments and expense summaries.

    3. Add the Spreadsheet To Your Mobile Home Screen. 

 

Explanation of Costs.

Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain. 

Most Accommodation Management companies in Cape Town requires a fixed management fee per month.  In our case, we don’t.  We could not see why we need to charge owners a fee if there is no activity at the home. This is why our management fee is the cost per incident.

The major cost management drivers (change over cost) are:

  1. Meeting and greeting guests.
  2. Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.

How much are the actual incident fees? This depends on the home but the minimum is currently R350 per incident. But can be different depending on the house. It can change at any time. And owners will be informed if it does.

All costs; every-day running the home is not included. These not include fees are, but not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.

The change over cost is per booking. Each booking has at least one meet, greet, and clean. The variables costs are; laundry, consumables, extra service and window cleaning, upholstery- and carpet cleaning (if and when needed).

Every guest who books pays the total rate for the stay and an extra, one-off, change-over fee to cover most of the change-over cost but not all costs.

You may ask, “why does the change-over-fee not cover all the costs?” The problem is not that we can increase the change over fee but we must consider the total rate the guest is willing to pay. We, therefore, make the fee “just enough”. 

When we get paid by the guest we deduct our commission and pay you the total excluding the change-over fee. The change-over-fee is credited to your account. This means you get it but it’s not paid to you directly but used to cover costs. 

When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit. 

Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs. 

Let me summarise:

  1. The guest pays the rental fee plus a change-over fee.
  2. After we deduct our commission and we credit your account with the rental amount and the change-over fee. 
  3. When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account. 

The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.

Video Explaining CapeHoliday’s Accommodation Management Costs

Finding The Cash Flow Spreadsheet when you need it?

It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!

Steps:

  1. You get the Cash Flow via email from CapeHolidays
  2. Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
  3. It will open in Google Sheets.
  4. If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
  5. If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
  6. Now you have a button on your phone with access to the Cash Flow every minute of every day.

 

Did you find this FAQ helpful?
0
0

Our Cape Town Airbnb management services are ideal for homeowners who  can not or are not interested in marketing or managing their own property. 

More on the topic
Should I list CapeHolidays If I Can Do Airbnb Myself?
What do we provide for the commission we take?

Let me ask you a few questions to qualify your needs:

  1. Can you manage your own home and ensure a 5 Star rating for each and every guest staying? Can you enjoy your holiday away while guests demand attention? Can you be very responsive to guests? Are you willing to liaise with guests 24/7? Are you willing to negotiate with guests, resolve conflicts when it occurs?
  2. Do you know how to set  marketing policies to get the best possible return on your investment?  For example; setting the competitive rates, setting correct seasonal length of stays, protecting your home with the best possible cancellation policy?
  3. Can you generate 20% more income than the average Cape Townian using Airbnb? (Our occupancy is consistently 20% more than the average. Most are 35% and higher).
  4. Do you have on-demand maintenance people who will fix things there and then ensure you don’t get guest revenge when you are slow to act?
  5. Can you supervise maintenance work etc to your home 24/7?

If you answered  yes to many of these then it’s better you manage and market your own home.  You don’t need us. 

However, if you cannot manage/market then our management and marketing skills will bring you,  hassle free , at least 20% more income.

Our experience from 2009 will give you a better chance of renting your home for a fair price. 

Compare our management costs with other great Cape Town Agents.

Other Cape Town agent’s commission is as much as ours or more. And they have a monthly management retainer as well.  If these agencies have bookings or not you pay the retainer.  

However, if we don’t get bookings you pay zero.

Zero commission and zero management fees.

Is this fair or would you rather pay us a monthly retainer for doing nothing?

Don’t you think our model, of management fees per incident, ensure we focus on rather renting your home for the best possible deal than collecting monthly retainers?

Our  management function is exclusively available to you at cost .

There is no profit for us on management. Our managers get paid each cent we claim for management. 

Note: guests pays an additional fee for the change over management incidents. It covers about 80% of the management cost. 

No incidents! You pay nothing.

  •  We can unhassle your holiday home .
  • And you have to do virtually nothing.
  • The home will generate a healthy income while it’s maintained and improved at all times; while you focus on peace of mind.

For this, our homeowners gladly accept our marketing commission.

If not we would not have grown our portfolio with very many happy owners.

BTW: why would our owners send us messages like this if we are not making a difference?

Airbnb agency cape town

Did you find this FAQ helpful?
0
0

School Holiday Owners (2)

CapeHoliday’s Accommodation Management Costs

    1. The explanation: cost drivers.

    2. Video: cash flow; income, expenses, reservations, payments and expense summaries.

    3. Add the Spreadsheet To Your Mobile Home Screen. 

 

Explanation of Costs.

Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain. 

Most Accommodation Management companies in Cape Town requires a fixed management fee per month.  In our case, we don’t.  We could not see why we need to charge owners a fee if there is no activity at the home. This is why our management fee is the cost per incident.

The major cost management drivers (change over cost) are:

  1. Meeting and greeting guests.
  2. Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.

How much are the actual incident fees? This depends on the home but the minimum is currently R350 per incident. But can be different depending on the house. It can change at any time. And owners will be informed if it does.

All costs; every-day running the home is not included. These not include fees are, but not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.

The change over cost is per booking. Each booking has at least one meet, greet, and clean. The variables costs are; laundry, consumables, extra service and window cleaning, upholstery- and carpet cleaning (if and when needed).

Every guest who books pays the total rate for the stay and an extra, one-off, change-over fee to cover most of the change-over cost but not all costs.

You may ask, “why does the change-over-fee not cover all the costs?” The problem is not that we can increase the change over fee but we must consider the total rate the guest is willing to pay. We, therefore, make the fee “just enough”. 

When we get paid by the guest we deduct our commission and pay you the total excluding the change-over fee. The change-over-fee is credited to your account. This means you get it but it’s not paid to you directly but used to cover costs. 

When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit. 

Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs. 

Let me summarise:

  1. The guest pays the rental fee plus a change-over fee.
  2. After we deduct our commission and we credit your account with the rental amount and the change-over fee. 
  3. When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account. 

The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.

Video Explaining CapeHoliday’s Accommodation Management Costs

Finding The Cash Flow Spreadsheet when you need it?

It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!

Steps:

  1. You get the Cash Flow via email from CapeHolidays
  2. Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
  3. It will open in Google Sheets.
  4. If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
  5. If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
  6. Now you have a button on your phone with access to the Cash Flow every minute of every day.

 

Did you find this FAQ helpful?
0
0

Our Cape Town Airbnb management services are ideal for homeowners who  can not or are not interested in marketing or managing their own property. 

More on the topic
Should I list CapeHolidays If I Can Do Airbnb Myself?
What do we provide for the commission we take?

Let me ask you a few questions to qualify your needs:

  1. Can you manage your own home and ensure a 5 Star rating for each and every guest staying? Can you enjoy your holiday away while guests demand attention? Can you be very responsive to guests? Are you willing to liaise with guests 24/7? Are you willing to negotiate with guests, resolve conflicts when it occurs?
  2. Do you know how to set  marketing policies to get the best possible return on your investment?  For example; setting the competitive rates, setting correct seasonal length of stays, protecting your home with the best possible cancellation policy?
  3. Can you generate 20% more income than the average Cape Townian using Airbnb? (Our occupancy is consistently 20% more than the average. Most are 35% and higher).
  4. Do you have on-demand maintenance people who will fix things there and then ensure you don’t get guest revenge when you are slow to act?
  5. Can you supervise maintenance work etc to your home 24/7?

If you answered  yes to many of these then it’s better you manage and market your own home.  You don’t need us. 

However, if you cannot manage/market then our management and marketing skills will bring you,  hassle free , at least 20% more income.

Our experience from 2009 will give you a better chance of renting your home for a fair price. 

Compare our management costs with other great Cape Town Agents.

Other Cape Town agent’s commission is as much as ours or more. And they have a monthly management retainer as well.  If these agencies have bookings or not you pay the retainer.  

However, if we don’t get bookings you pay zero.

Zero commission and zero management fees.

Is this fair or would you rather pay us a monthly retainer for doing nothing?

Don’t you think our model, of management fees per incident, ensure we focus on rather renting your home for the best possible deal than collecting monthly retainers?

Our  management function is exclusively available to you at cost .

There is no profit for us on management. Our managers get paid each cent we claim for management. 

Note: guests pays an additional fee for the change over management incidents. It covers about 80% of the management cost. 

No incidents! You pay nothing.

  •  We can unhassle your holiday home .
  • And you have to do virtually nothing.
  • The home will generate a healthy income while it’s maintained and improved at all times; while you focus on peace of mind.

For this, our homeowners gladly accept our marketing commission.

If not we would not have grown our portfolio with very many happy owners.

BTW: why would our owners send us messages like this if we are not making a difference?

Airbnb agency cape town

Did you find this FAQ helpful?
0
0

All FAQs: Home Owner (2)

CapeHoliday’s Accommodation Management Costs

    1. The explanation: cost drivers.

    2. Video: cash flow; income, expenses, reservations, payments and expense summaries.

    3. Add the Spreadsheet To Your Mobile Home Screen. 

 

Explanation of Costs.

Owners who utilize CapeHolidays Management Agency are obviously interested in costs to manage their Cape Town holiday accommodation. And it can be confusing. So, let me try and explain. 

Most Accommodation Management companies in Cape Town requires a fixed management fee per month.  In our case, we don’t.  We could not see why we need to charge owners a fee if there is no activity at the home. This is why our management fee is the cost per incident.

The major cost management drivers (change over cost) are:

  1. Meeting and greeting guests.
  2. Change over costs includes laundry, cleaning the home, and replenishing essentials (Olive oil, toilet paper, salt & pepper, coffee, tea, etc). As this is self-catering essentials are stocked just to see the guest over for a day or two – a starter pack.

How much are the actual incident fees? This depends on the home but the minimum is currently R350 per incident. But can be different depending on the house. It can change at any time. And owners will be informed if it does.

All costs; every-day running the home is not included. These not include fees are, but not limited to, rates and taxes, Internet, DSTV, pool, electricity, etc.

The change over cost is per booking. Each booking has at least one meet, greet, and clean. The variables costs are; laundry, consumables, extra service and window cleaning, upholstery- and carpet cleaning (if and when needed).

Every guest who books pays the total rate for the stay and an extra, one-off, change-over fee to cover most of the change-over cost but not all costs.

You may ask, “why does the change-over-fee not cover all the costs?” The problem is not that we can increase the change over fee but we must consider the total rate the guest is willing to pay. We, therefore, make the fee “just enough”. 

When we get paid by the guest we deduct our commission and pay you the total excluding the change-over fee. The change-over-fee is credited to your account. This means you get it but it’s not paid to you directly but used to cover costs. 

When we get invoiced by the contractors (meeting, greeting, laundry, etc) we debit this change-over-credit. 

Most of the time the change-over fee will not cover the full services rendered, and the reason why we keep a kitty for these costs. 

Let me summarise:

  1. The guest pays the rental fee plus a change-over fee.
  2. After we deduct our commission and we credit your account with the rental amount and the change-over fee. 
  3. When and if we get an invoice from our contractors for each incident – for example; meeting, greeting, cleaning, laundry, etc., we indicate the reason for the cost and debit against your account. 

The actual change-over-fee and per-incident management costs are shared with the owner as soon as we have met and discussed the home and the individual owner’s needs.

Video Explaining CapeHoliday’s Accommodation Management Costs

Finding The Cash Flow Spreadsheet when you need it?

It is very simple to do on your mobile phone. You can also add it to your desktop computer but today I’ll only share how to save it on your mobile Home Screen!

Steps:

  1. You get the Cash Flow via email from CapeHolidays
  2. Open the email and click on the button “Cash Flow” while using your mobile phone or e-pad.
  3. It will open in Google Sheets.
  4. If you use an Android Phone (Samsung, and other) watch this 1-minute long video to save where you can get it.
  5. If you use an iPhone or similar watch this short video on how to save this sheet to your mobile home screen.
  6. Now you have a button on your phone with access to the Cash Flow every minute of every day.

 

Did you find this FAQ helpful?
0
0

Our Cape Town Airbnb management services are ideal for homeowners who  can not or are not interested in marketing or managing their own property. 

More on the topic
Should I list CapeHolidays If I Can Do Airbnb Myself?
What do we provide for the commission we take?

Let me ask you a few questions to qualify your needs:

  1. Can you manage your own home and ensure a 5 Star rating for each and every guest staying? Can you enjoy your holiday away while guests demand attention? Can you be very responsive to guests? Are you willing to liaise with guests 24/7? Are you willing to negotiate with guests, resolve conflicts when it occurs?
  2. Do you know how to set  marketing policies to get the best possible return on your investment?  For example; setting the competitive rates, setting correct seasonal length of stays, protecting your home with the best possible cancellation policy?
  3. Can you generate 20% more income than the average Cape Townian using Airbnb? (Our occupancy is consistently 20% more than the average. Most are 35% and higher).
  4. Do you have on-demand maintenance people who will fix things there and then ensure you don’t get guest revenge when you are slow to act?
  5. Can you supervise maintenance work etc to your home 24/7?

If you answered  yes to many of these then it’s better you manage and market your own home.  You don’t need us. 

However, if you cannot manage/market then our management and marketing skills will bring you,  hassle free , at least 20% more income.

Our experience from 2009 will give you a better chance of renting your home for a fair price. 

Compare our management costs with other great Cape Town Agents.

Other Cape Town agent’s commission is as much as ours or more. And they have a monthly management retainer as well.  If these agencies have bookings or not you pay the retainer.  

However, if we don’t get bookings you pay zero.

Zero commission and zero management fees.

Is this fair or would you rather pay us a monthly retainer for doing nothing?

Don’t you think our model, of management fees per incident, ensure we focus on rather renting your home for the best possible deal than collecting monthly retainers?

Our  management function is exclusively available to you at cost .

There is no profit for us on management. Our managers get paid each cent we claim for management. 

Note: guests pays an additional fee for the change over management incidents. It covers about 80% of the management cost. 

No incidents! You pay nothing.

  •  We can unhassle your holiday home .
  • And you have to do virtually nothing.
  • The home will generate a healthy income while it’s maintained and improved at all times; while you focus on peace of mind.

For this, our homeowners gladly accept our marketing commission.

If not we would not have grown our portfolio with very many happy owners.

BTW: why would our owners send us messages like this if we are not making a difference?

Airbnb agency cape town

Did you find this FAQ helpful?
0
0

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