When you work with a cardinal partner (Airbnb) in your business trust is critical. When you do well it gets noticed. It reminds me of the idea that I bank goodwill with you. And you do the same for me. Sometimes we make mistakes, but when we have a positive bank balance of goodwill you will go an extra mile for me.
Reading this letter from Airbnb you’ll see this in action:
This is Rosabelle, one of the Support Ambassadors from Airbnb. Thank you for reaching out to us, it was a pleasure speaking with you.
I took the opportunity to check your hosting stats, you are doing an amazing work! I’m glad that you’re a part of the Airbnb, you are doing an awesome job in our Community (your reviews speak for themselves), and I can see how much effort you put in hosting guests day after day, and I thank you for that. Have a great day ahead Elmarie!
By the way, please know we cannot leave cases open indefinitely, with that, I’ll be closing this interaction in the meantime, but, please do not worry since you can always respond to this message to reopen the case for us to help you.
Should you have any questions or need more assistance, do not hesitate to let me know and I will be more than happy to assist you further. Thank you!
Reading this great testimonial from Airbnb support you may wonder why are they so happy with Agency.CapeHolidays? Well, I suggest you read what our previous guests had to say about us. But also read how we respond to their reviews (here).
Update 26 Jan 2022.
Just when we thought we have said it all we got another testimonial from Superhost Airbnb Support.
A guest reserved a long stay well in advance. If any guests make changes to their reservation within 60 days they are not eligible for a refund. A guest said they want to spend 14 days along the Garden Route. We said we cannot refund but if we open the dates and we get another booking we will refund her the portion we got back. And we involved Airbnb Superhost Support.
This is what Airbnb Superhost Support told us. And we are very proud.